Patient Administration Officer

GenesisCare group; Cambridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading cancer care provider as a Patient Administration Officer in Cambridge. This role involves processing patient referrals, managing appointments, and delivering exceptional customer service. With a focus on innovation and teamwork, you'll contribute to improving patient outcomes in a supportive environment.

Benefits

25 days annual leave plus bank holidays

Private medical and dental coverage

Employee Assistance Program

Competitive pension scheme

Well-being community access

Free parking at most centres

Exclusive retail discounts

Qualifications

• Excellent verbal and written communication skills.
• Experience managing a busy reception area.
• Strong relationship-building skills.

Responsibilities

• Process patient referrals and book appointments efficiently.
• Provide excellent customer care to patients and visitors.
• Support the patient referral pathway with consultants.

Skills

Communication

Customer Service

Relationship Building

Administrative Skills

Empathy

Education

Experience in healthcare

Tools

MOSAIQ IT package

MS Office

Job description

Patient Administration Officer page is loaded

Patient Administration Officer

Apply locations UK-Cambridge | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R0021939

At GenesisCare, we want to hear from people who are as passionate as we are about innovation and working together to improve life outcomes for patients worldwide.

Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre in Cambridge? Join our dedicated team at GenesisCare UK and be part of something extraordinary.

Please note, this position is available on a 12-month fixed-term contract (Monday to Friday, 37.5 hours per week).

The Role:

As a Patient Administration Officer, you will play a pivotal role in ensuring all patient referrals are processed and appointments are booked efficiently according to GenesisCare policies. You will undertake all necessary administrative activities and provide excellent customer care to patients and visitors. This is an opportunity to make a meaningful impact and develop your career.

What You'll Do:

• Work closely with consultants and secretaries to support the patient referral pathway.
• Act as a point of contact for all patients, ensuring a professional and efficient service.
• Confirm receipt of referrals and register all patients referred for Radiotherapy, Outpatient clinics, Chemotherapy, and Diagnostics.

What You'll Have:

Experience and Skills:

• Excellent verbal and written communication skills.
• Experience managing a busy reception area.
• Experience in a customer-focused environment.
• Strong relationship-building skills.
• Experience in various administrative roles.
• Empathetic and holistic approach to patient care.
• Experience resolving complaints satisfactorily.

Qualifications and Knowledge:

• Experience with MOSAIQ IT package is an advantage.
• Proficiency in MS Office applications, including Word, Excel, and Outlook.
• Previous experience in healthcare is preferred.

Other Requirements:

• Work cooperatively within a team, share information, and assist colleagues to achieve team objectives.

Why Choose GenesisCare:

Discover the benefits of joining our team:

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, with options to buy or sell leave.
• Prioritize your well-being with private medical and dental coverage, Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy services for you and your immediate family.
• Secure your future with a competitive pension scheme.
• Nurture your mental health through our well-being community, including Babylon Health and Headspace.
• Enjoy free parking at most centres.
• Benefit from exclusive retail discounts.

Who We Are:

GenesisCare UK is a leading provider of private oncology services, transforming cancer care through innovative, personalized treatments. We aim to improve patient quality of life, survival rates, and outcomes.

Our team of over 600 healthcare professionals operates 14 specialist outpatient cancer centres across the UK, offering advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We focus on treating the whole patient, not just the cancer, with personalized programs including wellbeing services and exercise medicine to enhance outcomes.

We collaborate with universities and clinicians worldwide to research and develop new cancer treatments and conduct clinical trials to expand access to innovative therapies.

We are passionate about innovation and teamwork, investing significantly in our employees' growth and development.

Join GenesisCare UK and shape your future while advancing cancer care.

GenesisCare is an Equal Opportunity Employer.

About Us

People are at the center of everything we do, whether patients, referring doctors, partners, or team members. We strive to create a patient-focused, high-performance culture, continuously improving clinical standards and patient satisfaction. We employ talented professionals across our network to deliver on our promise of care. Join us at GenesisCare.