Enable job alerts via email!

Administration Officer Western House CMHT

NHS

Stansted Mountfitchet

On-site

GBP 24,000 - 26,000

Part time

5 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a leading NHS organization as a Band 3 Administration Officer, providing essential support to Adult Community Mental Health Services. This role involves managing patient data, handling inquiries, and ensuring a high-quality administrative service. Ideal for motivated individuals seeking a fulfilling career in healthcare administration.

Benefits

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities

Buying and Selling annual leave scheme

Flexible working options

Qualifications

Experience in general administration and IT skills.
Ability to engage with patients and clinicians effectively.
Proficient in Microsoft Office packages.

Responsibilities

Manage patient data and correspondence efficiently.
Provide telephone support to patients and manage appointments.
Ensure timely processing of referrals and maintain office operations.

Skills

Administration

Interpersonal skills

Organisational skills

Computer literacy

Compassionate approach

Education

IT Skills equivalent to RSA3 or NVQ3

Minimum ECDL qualification or equivalent

Tools

Microsoft Word

Microsoft Excel

SystmOne

Job summary

West Community Health Administration Service have an exciting opportunity to join us as Band 3 Administration Officer supporting the Adult Community Mental Health Services Stansted

We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word and Excel and will be given full training on PARIS as well as other internal systems. PARIS experience would be an advantage.
We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients.
Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

To work as a member of the Adminsitration service ensuring that a high quality and efficient service is provided at all times.
Patient data management on SystmOne
Maintain smooth running of the office, including stationery audits
Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to appointments
To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.
The Administration Officer will ensure the timely and accurate recording of all activity across services using trust information systems.
The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans
NHS discounts for staff
Excellent Training facilities and opportunities
Buying and Selling annual leave scheme
The opportunity to work bank shifts and expand knowledge and experience in other areas
Salary Sacrifice schemes including lease cars and Cycle to Work
Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Details Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum, pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

364-A-8817-A

Job locations

Western House

Chapel Hill

Stansted Mountfitchet

CM24 8AQ

Job description Job responsibilities

Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.

To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms , additional training will be provided

To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.

To operate the Trusts central telephony systems.

To ensure all referrals are actioned and processed in a timely manner.

Incoming phone calls are answered and dealt with to minimise waiting times.

Flexible with regards to covering across Rochford Hospital and Kingsley centre, as and when required. Notice will be provided in advance.

Job description Job responsibilities

Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.

To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms , additional training will be provided

To operate the Trusts central telephony systems.

To ensure all referrals are actioned and processed in a timely manner.

Incoming phone calls are answered and dealt with to minimise waiting times.

Flexible with regards to covering across Rochford Hospital and Kingsley centre, as and when required. Notice will be provided in advance.

Person Specification Education Essential

IT Skills equivalent to RSA3 , NVQ3, or relevant experience of Microsoft Word packages (2)
Minimum ECDL qualification or equivalent (2)

Knowledge Essential

Literate in IT/computer skills (2)
Good oral communication skills based on fluency on the English language (2)
Ability to use Microsoft Office Packages (2)

Desirable

Ability to use Microsoft Office Packages (2)
Knowledge of Trust ITT systems and software packages, including Mobius/ Q-Flow/ SystmOne (2)

Skills/Experience Essential

General administration (2)
Literate in IT/Computer Skills (2)

Desirable

Proven experience of line management (2)
Previous NHS Experience in clerical role (2)

Personal Qualities Essential

Ability to engage with people at all levels (i.e Patients and clinicians) (2)
Customer focused with a calm and empathetic persona, good listener, patient and diplomatic. (2)

Additional Qualties Essential

Ability to travel across sites and across Trust boundaries to attend meetings, etc./ current driving license (2)

Desirable

Flexible approach to work (2)

Person Specification Education Essential

IT Skills equivalent to RSA3 , NVQ3, or relevant experience of Microsoft Word packages (2)
Minimum ECDL qualification or equivalent (2)

Knowledge Essential

Literate in IT/computer skills (2)
Good oral communication skills based on fluency on the English language (2)
Ability to use Microsoft Office Packages (2)

Desirable

Ability to use Microsoft Office Packages (2)
Knowledge of Trust ITT systems and software packages, including Mobius/ Q-Flow/ SystmOne (2)

Skills/Experience Essential

General administration (2)
Literate in IT/Computer Skills (2)

Desirable

Proven experience of line management (2)
Previous NHS Experience in clerical role (2)

Personal Qualities Essential

Ability to engage with people at all levels (i.e Patients and clinicians) (2)
Customer focused with a calm and empathetic persona, good listener, patient and diplomatic. (2)

Additional Qualties Essential

Ability to travel across sites and across Trust boundaries to attend meetings, etc./ current driving license (2)

Desirable

Flexible approach to work (2)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Essex Partnership University NHS Foundation Trust

Address

Western House

Chapel Hill

Stansted Mountfitchet

CM24 8AQ

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Essex Partnership University NHS Foundation Trust

Address