Patient Administration Manager

NHS; West Bromwich; On-site; GBP 29,000 - 37,000; Full time

Job summary

A major NHS Trust seeks a Patient Administration Manager to oversee patient administration services, ensuring efficient access and waiting list management. The role includes leading a dedicated team and improving patient experiences within a supportive healthcare environment.

Qualifications

• GCSE in Maths and English is essential.
• Relevant continuing professional development is desirable.
• Team leader/management experience is essential.

Responsibilities

• Manage administrative processes associated with patient pathways.
• Lead and develop a secretarial and administrative team.
• Track and monitor patient progress through the 18-week pathway.

Skills

Leadership

Team Management

Communication

Education

GCSE Maths and English

NVQ4 in Business Administration or Leadership and Management (or willingness to work towards)

Degree (or working towards)

Job description

Job summary

To provide an efficient and effective patient administration service to support the Trust's ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively.

The Patient Administration Manager will actively manage administrative processes associated with patient pathways in line with national policy guidance and organisational standard to ensure effective patient access and waiting list management for the clinical group.

Main duties of the job

Leading and developing a highly engaged secretarial and administrative team and undertaking the whole range of line management responsibilities, including the introduction of new working practices and technology.

Effectively tracking and monitoring patients progress through the 18 week pathway to ensure good clinical outcomes and a positive patient experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay.

Managing a small team of staff, Managing annual leave, sickness and performance management within the team.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.

Details Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

381-SS-6958450

Job locations

SWB NHS Trust

Lyndon

West Bromwich

B71 4HJ

Job description Job responsibilities

For further details about this role please see attached the full Job Description and Person Specification

Job description Job responsibilities

For further details about this role please see attached the full Job Description and Person Specification

Person Specification Qualifications Essential

• GCSE Maths and English

Desirable

• Evidence of relevant continuing professional development
• NVQ4 in a relevant subject to the role i.e. Business Administration or Leadership and Management or willingness to work towards
• Degree/working towards

Experience Essential

• Substantial experience within the NHS.
• Team leader/management experience

Desirable

• Experience of change management, aimed at improving patient pathways/experience

Person Specification Qualifications Essential

• GCSE Maths and English

Desirable

• Evidence of relevant continuing professional development
• NVQ4 in a relevant subject to the role i.e. Business Administration or Leadership and Management or willingness to work towards
• Degree/working towards

Experience Essential

• Substantial experience within the NHS.
• Team leader/management experience

Desirable

• Experience of change management, aimed at improving patient pathways/experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Lyndon

West Bromwich

B71 4HJ

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Lyndon

West Bromwich

B71 4HJ

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)