Office Administration Manager

Birmingham City FC; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Birmingham City FC is looking for an Office Administration Manager to manage the front-of-house and administrative operations at the Knighthead Performance Centre. The role involves overseeing daily operations, supporting the Men’s and Women’s Teams, and ensuring compliance with various policies. Ideal candidates will be skilled in office management with a focus on creating an inclusive work environment. This role is an opportunity to make a significant impact within a leading football club.

Benefits

Auto-enrolment into the Company’s Pension Scheme

Employee Assistance Programme

Free onsite Parking

Life Assurance

Complimentary matchday tickets

20% discount at the Club Shop

Qualifications

• Experience in office management.
• Ability to work independently and under pressure.
• Commitment to a positive and inclusive working environment.

Responsibilities

• Oversee daily administrative and front-of-house operations.
• Manage reception duties, hospitality services, and scheduling.
• Ensure compliance with safeguarding and data protection policies.

Skills

Organisational skills

Communication skills

Interpersonal skills

Discretion

Education

Bachelor’s degree in business administration or related field

Tools

MS Office

Google Workspace

Job description

Are you an organised, proactive, and people-focused individual with a passion for creating a professional and welcoming environment? Birmingham City Football Club is seeking an Office Administration Manager to lead the front-of-house and administrative operations at our Knighthead Performance Centre (KPC)—the heart of our Men’s Academy and Women’s Team.

Key Responsibilities

• Oversee the daily administrative and front-of-house operations at KPC.
• Provide high-quality support to the Men’s Academy and Women’s Teams.
• Manage reception duties, hospitality services, scheduling, and visitor coordination.
• Maintain office supplies and equipment, budget oversight, and document control.
• Organise meetings, travel, and events logistics.
• Ensure that Security is aware of any non-staff visitors that are due on site and that visitor passes are issued as appropriate
• Liaise with internal departments and external providers (e.g. security, cleaning).
• Ensure compliance with safeguarding, health and safety, and data protection policies.
• Any other duties commensurate with the grade and falling within the scope of the post, as requested by the Executive Assistant to the CEO & the Board, Academy Manager (Men’s) and the Technical Director (Women’s).
• Organise meeting spaces for any internal meetings within the KPC, managing logistics and communications.
  
  

What We’re Looking For

• Experience in office management
• Strong organisational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Able to manage confidential information with discretion.
• Commitment to creating a positive and inclusive working environment.
• Proficiency in MS Office and/or Google Workspace.
• Ability to work independently and under pressure.
  
  

Desirable

• Bachelor’s degree in business administration or related field.
• FA Safeguarding qualification.
• Experience in a high-performance or sports environment.
  
  

What can we offer to you?

• Auto-enrolment into the Company’s Pension Scheme.
• Employee Assistance Programme through Help@Hands, which offers a wide range of services and support through dedicated professionals, including virtual GP appointments within 24 hours, unlimited mental health support and counselling sessions, a 24/7 helpline, and access to savings and discounts. This can also be used by immediate family.
• Free onsite Parking.
• Life Assurance with cover of two times your basic annual salary.
• Complimentary matchday tickets to Men's and Women's games.
• Access to Employee Assistance Scheme from commencement.
• 20% discount at the Club Shop.
  
  

Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants will be required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.