Patient Administration Lead

Circle Health Group; Northwich; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies – enhanced M

Non-contributory life insurance

Staff engagement hub and wellbeing

Job summary

Circle Cheshire Clinic in Northwich is seeking a Patient Administration Lead to oversee the patient administration team and ensure the smooth running of bookings, admissions and outpatient appointments. The role is full-time (37.5 hours per week) with a permanent contract and a salary up to £32,000 per year, dependent on experience, training and qualification.

Circle Health Group offers a range of employee benefits, including holiday entitlement, private healthcare and discount schemes.

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.
• Act as the key point of contact for operational queries and escalates issues where required.

Skills

Healthcare administration

Leadership

Communication skills

Organisational skills

Microsoft Office

Tools

Patient management systems

Job description

Circle Cheshire Clinic
37.5 Hours & Permanent
Salary: Up to £32,000.00 per year (depending on level of experience, training and qualification)

Circle Cheshire Clinic in Northwichis part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in theAdministrationdepartment.

This is a full- time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.

Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.

Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.

Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.

Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Act as the key point of contact for operational queries and escalates issues where required.

Applicants should meet the following criteria:

Experience in a healthcare administration or patient services role.

Strong leadership, team coordination, or supervisory experience.

Excellent communication and interpersonal skills.

Strong organisational skills and attention to detail.

Proficient in Microsoft Office and patient management systems.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

25 days holiday per year + bank holidays, increasing to 30 days with service

Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions

Friends & Family Hospital Discounts

Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

Access to resources, tools and services to support your wellbeing

Employee recognition programmes

Industry leading training and development opportunities

...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.