Patient Administration Clerk

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 27,000 - 29,000; Part time

Job summary

Royal Surrey NHS Foundation Trust in Guildford is seeking a Patient Administration Clerk to join the Oncology division on a fixed-term basis until March 2027. The role is part-time (30 hours per week) with a competitive yearly salary (£27,106 - £28,850, pro rata, includes HCAS).

You will work within a busy outpatient admin team, supporting appointments, registrations and clinic prep. The successful candidate will have strong communication skills, IT literacy and experience handling confidential

Qualifications

• Good standard of general education.
• Grade C or above GCSE English or equivalent.
• Experience dealing with the general public.
• Excellent communication skills and IT literacy.
• Experience using databases and NHS administrative systems.

Responsibilities

• Provide support across administrative functions: appointments, registrations, reception, day unit admissions and clinic prep.
• Handle enquiries from outpatient staff, referring practitioners, patients and other health service organisations.
• Maintain accurate data and protect information in line with confidentiality requirements.
• Support the wider oncology administration team to deliver high quality outpatient services.

Skills

Public-facing experience

IT systems familiarity

Database experience

Data protection awareness

NHS admin knowledge

Education

GCSE English C or equivalent

General education standard

Job description

Main area Oncology Grade AfC Band 3 Contract 5 months (Fixed term contract ends on 31-March-2027) Hours Part time - 30 hours per week Job ref 384-JH-EMF21580-B3

Employer Royal Surrey NHS Foundation Trust Employer type NHS Site Oncology A & C Town Guildford Salary £27,106 - £28,850 per annum pro rata includes HCAS Salary period Yearly Closing 04/11/2026 23:59

AfC Band 3

Job overview

The Oncology division at the Royal Surrey is looking for an enthusiastic applicant to join us as a Patient Administration Clerk on a temporary basis until March 2027

We are looking for someone who is engaged and experienced in patient administration to join our busy and forward thinking Oncology division. The role will require working within our wider administration team, supporting the division with providing a high quality outpatient & administrative service.
We are looking for someone who has excellent communication and organisational skill, with a good understanding of IT systems.

Here at the Cancer Centre, we aim to provide first class, high quality care for all of our patients in a friendly and professional setting. Our services have received national recognition and praise and our patients benefit from the latest and most innovative treatments available, delivered by a team of committed and highly skilled staff. You will be joining our team of Oncologists, Specialist Registrars, Specialty Doctors, SHOs, AHP’s and Specialist Nurses. The Oncology division puts patients at the heart of everything we strive to deliver and achieve.

The division has recently completed its £6+ million expansion and refurbishment project of the outpatient areas to improve and modernise the overall patient experience, increase the centre’s footfall and provide spaces that better serve patient privacy and dignity.

Main duties of the job

The Patient Administration Clerk role is a key position within the Division’s Outpatient administration structure, assisting with providing a high-quality Outpatient service.

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.

We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.

We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.

The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.

To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo

Detailed job description and main responsibilities

Provide support across a range of administrative functions including appointments, registrations, reception, day unit admissions and clinic preparation, dealing with enquiries from outpatient staff, referring practitioners, patients and other health service organisations.

Person specification

Qualifications

• Good standard of general education
• Grade C or above GC(S)E or equivalent English Language
• Previous experience of dealing with the general public
• Good communication skills with the ability to communicate with staff and the public
• Confident standard of computer literacy
• Experience of using databases
• Understanding of data protection & confidentiality issues
• Understanding of data Protection & confidentiality issues.
• Previous experience in an administrative role
• A good understanding of NHS administrative systems
• Confident standards of computer literacy (training will be provided)
• Previous NHS experience

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.