Patient Access Team Lead – Service Operations

St. Helens and Knowsley Teaching Hospitals NHS Trust; Ormskirk; On-site; GBP 25,000 - 32,000; Full time

Job summary

Mersey West Lancashire NHS Trust is seeking an Access Team Leader to supervise and develop the Access Team across Ormskirk District General Hospital and Southport District General Hospital. You will guide staff, ensure timely patient access, and drive service improvements in a fast-paced NHS setting.

The role emphasizes leadership, staff development, and delivering a high-quality patient journey within set performance targets.

Qualifications

• Lead, motivate, and develop the Access Team with clear guidance and training.
• Oversee day-to-day operations and ensure smooth workflows and high service standards.
• Foster a positive team culture and deliver an excellent patient experience.

Responsibilities

• Lead, motivate, and develop the Access Team, providing clear guidance and confident leadership.
• Oversee day-to-day operations, ensuring smooth workflows and consistently high service standards.
• Build positive relationships and deliver excellent patient experience in line with Trust expectations.

Skills

Leadership

Communication

Decision making

Organisation

Discretion and tact

Prioritisation

Problem solving

Interpersonal skills

Staff training

Staff management

Reception management

Education

NVQ level 4 in administration or relevant other subject or equivalent level of knowledge

GCSE-level with 5 grades at C or above or equivalent experience

European Computer Driving Licence (ECDL)

Tools

Medway Patient Administrative System

Job description

Mersey West Lancashire NHS Trust is seeking an Access Team Leader to supervise and develop the Access Team across Ormskirk District General Hospital and Southport District General Hospital. You will guide staff, ensure timely patient access, and drive service improvements in a fast-paced NHS setting.

The role emphasizes leadership, staff development, and delivering a high-quality patient journey within set performance targets.