Data Protection & Access Officer

St. Helens and Knowsley Teaching Hospitals NHS Trust; St Helens; On-site; GBP 21,000 - 28,000; Part time

Job summary

Mersey West Lancashire NHS Trust is seeking an Access Officer to join the Information Governance Team. The role focuses on processing Subject Access Requests and other individual rights with strong organisational and communication skills.

You will manage confidential data, coordinate with staff and external bodies, and ensure timely responses while upholding legal and policy standards. The role is 33 hours per week and based at multiple hospital sites.

Qualifications

• Excellent communication skills able to liaise with staff at all levels and keep patients updated on their requests.
• Good understanding of patient confidentiality standards and data protection principles.
• Experience in an administrative role and ability to prioritise.
• Confident in using Microsoft Office products and IT systems.

Responsibilities

• Ensure efficient running of the Access Team in compliance with Caldicott guidance and Data Protection.
• Plan and organise workload to provide patient-focused administration in a timely manner.
• Record all requests accurately onto the Trust Database system.
• Retrieval and copying of records where needed.
• Liaise with multi-disciplinary staff and external agencies regarding disclosures.

Skills

Communication

Organisation

Data Protection

Microsoft Office

Education

NVQ level 3 or equivalent knowledge

GCSE English Language grade C

Tools

Trust Database system

Microsoft Office

Job description

Mersey West Lancashire NHS Trust is seeking an Access Officer to join the Information Governance Team. The role focuses on processing Subject Access Requests and other individual rights with strong organisational and communication skills.

You will manage confidential data, coordinate with staff and external bodies, and ensure timely responses while upholding legal and policy standards. The role is 33 hours per week and based at multiple hospital sites.