Patient Access Representative

Cleveland Clinic

Stratford-upon-Avon

On-site

GBP 26,000 - 34,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Cleveland Clinic Avon Hospital in Stratford-upon-Avon is hiring a Patient Access Representative to support registration, insurance verification and cash collection in a fast-paced ED setting.

The role includes evening shifts from 5:00pm to 1:30am, training in Epic during the first two weeks, and Crosstraining across patient access areas to ensure seamless service for patients, families and visitors.

Qualifications

Minimum qualifications include HS diploma or GED with 2 years of customer-facing experience or degrees as stated.
Experience with patient registration, insurance verification and billing processes is preferred.
Familiarity with Epic software and hospital data systems is advantageous.

Responsibilities

Perform registration and obtain demographics, insurance information and financial details.
Crosstrain to staff areas including front desk, admitting and ED.
Function as a Super User and train new caregivers in processes.
Provide registration and cash collection access in Epic
Assist patients with registration, insurance eligibility, co-pays and scheduling

Skills

Customer service

Registration

Insurance eligibility

Co-pay collection

Epic software

Cash handling

Data systems

PC literacy

Education

HS diploma or GED with customer-facing experience

Associate’s Degree + 1 year experience

Bachelor’s Degree

Tools

Epic

Cash register

Multiple data systems

PC software

Job description

Sep 22, 2026

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative

Location

Facility

Department

Admitting and Registration-Avon Hospital

Job Code

U99943

Shift

Evenings

Schedule

5:00pm-1:30am

Job Summary

Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this role works evenings from 5:00 p.m. – 1:30 a.m.

Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day.

The training is Monday-Friday 8:00 am-4:30 pm on-site at Avon Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

A caregiver who excels in this role will:

Perform registration and obtain information about demographics, insurance, medical and financial

Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register

Function as a Super User and act as a resource for training of new caregivers.

Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree

Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

Basic PC software application knowledge and ability to use multiple data systems

Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Cleveland Clinic is pleased to be an equal employment opportunity employer.

Cleveland Clinic

Your source for health news, tips and information from one of the nation’s top hospitals.

Cleveland Clinic is a leading not-for-profit academic medical center that combines patient care, research, and education across multiple locations in the U.S. and internationally.

Hospitals and Health Care

Company size 10,001+ employees

Company type Nonprofit

Total funding $362.5M Grant

Momentum

Team growth

Momentum

Team growth

5% in 12 mo

49,483 employees on LinkedIn

Employee experience

What it’s like inside