Patient Access Officer - Registration

TN United Kingdom; London; On-site; GBP 26,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Access Officer to enhance patient experiences at their London facility. In this dynamic role, you will be the welcoming face for outpatients, ensuring seamless registration and information verification. You will thrive in a busy environment, collaborating with a unified team to facilitate appointments and manage financial data. With a strong commitment to professional growth and excellence in patient care, this role offers a unique opportunity to contribute to a leading healthcare provider. Join a team that values innovation and patient-first philosophy while enjoying competitive benefits.

Benefits

25 days annual leave + 8 bank holidays

5% pension contribution

Private Medical and Dental Insurance

Life Assurance

Discounted gym facilities

Employee Assistance Programme

Seasonal Ticket Loans

Qualifications

• Experience in a patient-facing environment preferred.
• Proficiency in Microsoft Office and hospital booking software.

Responsibilities

• Meet and greet outpatients and visitors.
• Ensure complete demographic and financial information at check-in.
• Liaise with insurance companies for authorizations.

Skills

Customer Service

Communication Skills

Microsoft Office

Outpatient Scheduling

Adaptability

Tools

Hospital Booking Software

Job description

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Patient Access Officer - Registration, London

Client: Cleveland Clinic

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: dbd5bd127845

Job Views: 12

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: From £26,000

Hours: Rota between 7:30am - 8:00pm Monday to Friday, and 7:30am - 3:30pm Saturdays

Location: 55 Moorgate, London, EC2R 6BH - full-time in the office

Contract: Permanent

What are we looking for?

Cleveland Clinic London is seeking a Registration Officer to join the Patient Access Team. Supported by the Registration/Admissions Supervisor, this dynamic, patient-facing role involves delivering a warm welcome to all outpatients and contributing to an exceptional patient experience. Responsibilities include full registration upon arrival, providing information, and verifying demographic and financial data, including insurance authorizations and payments. Candidates should have knowledge of outpatient scheduling, excellent communication skills, and thrive in a busy hospital environment.

What makes us different?

Cleveland Clinic London offers a state-of-the-art high-acuity environment, encouraging growth across multiple specialties in collaboration with expert clinicians. Our mission, ‘Caring for life, researching for health, and educating those who serve,’ reflects our commitment to professional development.

Key Duties:

• Meet and greet outpatients and visitors
• Facilitate appointment requests and referrals
• Ensure complete demographic and financial information at check-in
• Assist with patient check-in as needed
• Liaise with insurance companies for authorizations
• Collect payments using integrated systems
• Manage cash drawer and ensure compliance with cash policies
• Provide cost estimates to self-pay patients
• Encourage sign-up to the CCL MyChart App
• Coordinate with hospital departments for seamless patient care
• Cross-train across Patient Access functions
• Perform other duties as assigned

The department operates as a unified team, supporting various functions including Contact Centre, Cashiering, and Pre-Registration, with training provided for all areas.

Requirements:

• Experience in a patient-facing environment preferred
• Experience with hospital booking software preferred
• Proficiency in Microsoft Office
• Excellent customer service and communication skills
• Adaptability and team spirit
• Ability to work independently

Benefits:

• 25 days annual leave + 8 bank holidays
• 5% pension contribution (Cleveland contributes 10%)
• Private Medical and Dental Insurance
• Life Assurance
• Discounted gym facilities
• Employee Assistance Programme
• Seasonal Ticket Loans

About Us:

Cleveland Clinic is a global leader in specialized medical care, with over 6 million patient visits annually across 200+ locations. Employing over 80,000 caregivers worldwide, we are dedicated to innovation and excellence, guided by our “Patients First” philosophy.

For more information, please apply promptly as shortlisting and interviews may occur while the job posting is live. We cannot guarantee individual feedback due to high application volume.

Disclosure and Barring Service (DBS) Check:

This role may require a DBS check to ensure compliance with legal standards.

Equal Opportunities:

We promote diversity and are committed to an inclusive work environment, ensuring fair recruitment practices and reasonable adjustments for disabled applicants.