Patient Access & Front Desk Specialist

Taurus Healthcare Limited / Herefordshire General Practice; Hereford; On-site; GBP 25,000 - 26,000; Full time

Job summary

Taurus Healthcare Limited is seeking a Receptionist in Hereford to welcome patients, visitors and staff, manage appointments and support clinical and administrative teams. The role demands excellent communication, strong organisational skills, and a calm, professional presence in a busy healthcare setting.

We offer full-time or part-time hours, with training provided. Applicants must have the right to work in the UK and are expected to contribute to a positive patient experience daily.

Qualifications

• Experience in a customer-facing role.
• Ability to handle confidential information.
• Proficiency with IT and scheduling systems.
• Strong communication and organisational skills.
• Willingness to provide sickness/holiday cover.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Manage patient appointments using the scheduling system.
• Assist with administrative tasks for clinical and administrative teams.
• Register patients and manage appointment books for clinics.
• Answer phone calls and respond to patient inquiries.
• Maintain accurate patient records and documentation.

Skills

Customer service

IT systems

Communication

Teamwork

Organisation

Education

GCSE maths and English

Tools

EMIS web

Adastra

Job description

Taurus Healthcare Limited is seeking a Receptionist in Hereford to welcome patients, visitors and staff, manage appointments and support clinical and administrative teams. The role demands excellent communication, strong organisational skills, and a calm, professional presence in a busy healthcare setting.

We offer full-time or part-time hours, with training provided. Applicants must have the right to work in the UK and are expected to contribute to a positive patient experience daily.