Patient Access and Booking Clerk

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 24,000 - 25,000; Full time

Job summary

An exciting opportunity as a Booking Clerk in the Patient Access & Booking Centre at Glan Clwyd Hospital, where the successful candidate will manage bookings in a busy call centre environment. The role demands excellent communication skills and the ability to work under pressure, complemented by the essential criterion of being Welsh-speaking. Join a committed team dedicated to delivering efficient patient service within the largest health organization in Wales.

Qualifications

• Essential: Ability to speak Welsh.
• Desirable: Working with Consultant/Clinical Staff.
• Experience in Hospital/GP Practice or Call Centre.

Responsibilities

• Provide first point of access administration for referrals.
• Manage waiting lists and appointments using local patient systems.
• Work as part of a multi-disciplinary team to achieve access targets.

Skills

Communication skills

Ability to multi-task

Ability to stay calm under pressure

Interpersonal skills

Ability to prioritize workload

Education

GCSE, NVQ3 or Equivalent

IT Qualification

Tools

WPAS

Microsoft Office

Job description

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Job Overview

Job Overview

An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

The ability to speak Welsh is essential for this post

Main duties of the job

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties/ responsibilities:

Provide “first point of access” administration for all referrals in the Booking Centre.

Act as first of contact for all enquiries and referrals into the Trust.

Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• GCSE, NVQ3 or Equivalent, IT Qualification
  
  

Desirable criteria

• IT or ECDL, Mandatory Training
  
  

Experience

Essential criteria

• Hospital/GP Practice, Call Centre, dealing with general public, work as Team
  
  

Desirable criteria

• Working with Consultant/Clinical Staff, Waiting List Management
  
  

Skills

Essential criteria

• Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
  
  

Desirable criteria

• Microsoft Office, WPAS
  
  

Knowledge

Essential Criteria

• Knowledge of Data Protection Act
  
  

Desirable criteria

• Knowledge of WPAS
  
  

Personal Qualities

Essential Criteria

• Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
  
  

Desirable criteria

• Evidence of professional development
  
  

Language

Essential Criteria

• Ability to speak Welsh

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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