Pathway Tracker

Betsi Cadwaladr University Health Board; Rhyl; Vor Ort; GBP 24.000 - 36.000; Vollzeit

Zusammenfassung

Betsi Cadwaladr University Health Board is seeking a Pathway Tracker to provide administrative support for the Medicine Directorate. You will collect, record, analyse and report data to monitor RTT targets and ensure timely patient progression through the clinical pathway.

The role involves coordinating the pathway across health records, radiology and pathology, liaising with multiple departments, and ensuring effective progression of around 200 patients at any one time.

Qualifikationen

• Extensive and demonstrable knowledge and experience to at least RSA Level 3 or equivalent
• Experience in a variety of administration settings

Aufgaben

• Communicate with clinical and non-clinical staff to arrange appointments or referrals within or outside the organisation.
• Question delays in patient pathways using tact and escalation to ensure compliance.
• Monitor and escalate issues in waiting times and treatment schedules.
• Handle telephone, email and in-person enquiries promptly and professionally.
• Coordinate and sequence the clinical pathway for a broad patient cohort (approx. 200).
• Use information systems to document and share pathway updates with clinicians and support staff.

Kenntnisse

Teamwork

Time management

Communication skills

Ausbildung

RSA Level 3 or equivalent

Jobbeschreibung

Job Overview

THIS POST IS FIXED TERM/SECONDMENT UNTIL 31ST MARCH 2027 DUE TO THE NATURE OF THE SERCICE

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

The role of the Pathway Tracker is to provide comprehensive administrative support to the Medicine Directorate by collecting, recording, analysing, interpreting and reporting of data required to monitor compliance with the Welsh Assembly Government Referral to Treatment Time (RTT) and Service and Financial Framework annual targets. Responsible for accurate and timely recording of the whole patient pathway on WPAS. The role involves being an integral member of the Medicine Management team co-ordinating, organising and attending of meetings. The Pathway Tracker reviews the progress the patients journey through the care pathway and core services such as health records, radiology and pathology. This pathway is both within and external to the Organisation and includes liaison with the departments involved in providing care and core services, ensuring that planned patient treatment progresses smoothly and in a timely manner. Proactively takes steps to ensure that the patients diagnostic and treatment pathway are achieved on target

Main duties of the job

• Communicates with clinical and non clinical members of the health care team for the benefit of patient care e.g. arranging appointments or referral onto others within or outside the Organisation e.g. other departments in other Organisations.


• Must have the skills to question delays in the patients treatment pathway using tact and diplomacy to ensure compliance with pathways and escalation policy


• Ensures that the progress of the patient through the pathway is prospectively and proactively managed, any concerns relating to e.g. waiting times and treatment schedules must be communicated to the relevant staff or clinical service and where necessary the post holder will be required to use negotiation and persuasive skills to improve this element of the pathway


• Deal with telephone, personal and other enquiries in a timely, professional and effective manner, enquiries may be from clinical departments, health care professionals or patients


• To take personal responsibility for administration coordination and sequencing of the clinical pathway for a range of patients (possibly around 200 patients at any one time), at various stages in the hospital journey


• Effective communication requires verbal and non verbal skills e.g. email, information systems, communicating directly to clinical/non-clinical colleagues regarding investigation and other appointments


• The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and "Proud to Lead" competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

there are 3 posts available for this position

Person specification

Qualifications And/or Knowledge

Essential criteria

• Extensive and demonstrable knowledge and experience to at least RSA Level 3 or equivalent


• Experience in a variety of administration settings

Desirable criteria

• Evidence of ongoing study relevant to this position


• Knowledge of Referral to Treatment Time

Aptitude And Abilities

Essential criteria

• Demonstrate recent effective team working


• Ability to demonstrate effective time management

Desirable criteria

• Ability to speak Welsh

Values

Essential Criteria

• Enthusiastic, motivated and approachable


• Offer a degree of flexibility with working hours