Pathway Coordinator

CNTW Community Interest Company; Sunderland; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust advertises a full-time Band 4 Pathway Coordinator within the Community Treatment Team. The role focuses on administrative leadership to ensure timely data capture, performance monitoring and targets are met.

The successful candidate will support leadership, manage administration workflows, and develop pathways with training provided. Remote working is not available for this post.

Qualifications

• Experience with gathering inputting patient data into RiO or similar systems.
• Ability to monitor and interpret performance data.
• Proven admin support experience for large teams.
• Ability to prioritise fluctuating workloads.
• Strong organisational skills and time management.

Responsibilities

• Gathers and inputs patient data into RiO and other systems.
• Monitors performance data to ensure targets and standards are met.
• Provides administrative support to a large team.
• Prioritises a fluctuating workload effectively.
• Oversees administrative tasks within the team to maintain high standards.
• Notes and minutes meetings; prepares live typing as required.

Skills

Organisational skills

Communication skills

Note taking / minuting meetings

Microsoft Excel (intermediate)

RiO data input / patient records

Education

AOCR/RSA Level 3 or equivalent

GCSE/O-Level or equivalent

Tools

RiO patient records system

Job description

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Pathway Coordinator

The closing date is 06 November 2026

An opportunity has arisen for a full-time (37.5 hours per week) permanent Band 4 administrator to join our Community Treatment Team as a Pathway Coordinator.

We are seeking someone who has an interest in supporting the clinical team in ensuring they meet targets and clinical standards in a timely manner. The successful applicant will need a proactive and innovative approach and will have experience of developing and managing systems.

This is a very busy service, and the post holder would be responsible for the administrative function within this service. The successful candidate will work alongside our leadership team to ensure that the service runs efficiently, performance targets are monitored and processes are followed. They will also be required to oversee and monitor the work of others within the administration team, ensuring that it is of a high standard.

This post could provide an ideal development opportunity for an existing NHS employee looking to develop further administrative and pathway coordination skills working autonomously within an exciting, fast paced service. The post will provide training and development opportunities.

Full support will be provided by an experienced Administration Manager as well as the service leads.

Main duties of the job

The post holder must be able to demonstrate:

• Experience of gathering and inputting patient related data onto patient electronic record systems (RiO).
• Experience of monitoring performance data.
• Experience of providing administrative support to a large team.
• Experience of prioritising a fluctuating workload.
• High level of organisational skills.
• Outstanding communication skills both written and verbal.
• Proficiency in the Microsoft Suite - this role will involve daily use of Microsoft Excel so there is an expectation that proficiency level is of an intermediate level.
• Proven experience of note taking skills/organising and minuting meetings - live typing is to be expected with this role.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

The successful applicant would start as soon as operationally able.

Please note remote working opportunities cannot be considered for this role.

Please note - this vacancy may close early once a suitable number of applications are received.

Education and Qualification

• AOCR/RSA Level 3 qualification or equivalent in Word/Text Processing
• General level of education to O-Level/ GCSE or equivalent

Knowledge and Experience

• Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience Audio Typing qualification or demonstrable equivalent experience
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
• Good working knowledge of office procedures
• Knowledge of NHS procedures and Policies
• Experience of data collection and analysis
• Good organisational and planning skills

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Shorthand skills

Additional Requirements

• Able to meet the mobility requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust