Pathway Co-ordinator

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 22,000 - 30,000; Full time

Job summary

University Hospitals of Leicester NHS Trust invites applications for a clerical/administrative role supporting appointment bookings and patient communications. The successful candidate will coordinate with medical staff and wards to manage changes to schedules and ensure timely completion of tasks.

Strong communication, organisational skills and attention to detail are essential, with experience handling confidential information and working in a busy NHS setting considered advantageous.

Qualifications

• Strong verbal and written communication skills.
• Ability to organise and prioritise workload with attention to detail.
• Experience dealing with the general public is desirable but not essential.
• Familiarity with confidential data and data protection principles.

Responsibilities

• Book patients for relevant consultants and coordinate appointments.
• Liaise with wards and medical secretaries regarding changes to appointments or clinic reductions.
• Handle queries and enquiries about appointments.
• Process diagnostic test request forms efficiently.
• Maintain timeliness, accuracy and integrity of data on paper and electronic systems.
• Ensure case note tracking is complete and accurate.

Skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Education

GCSE standard or equivalent Literacy & Numerical Skills

Job description

Detailed job description and main responsibilities

• To ensure that all patients are booked for relevant consultants when making appointments.
• Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
• Responsible for queries and enquiries regarding appointments.
• To deal efficiently diagnostic test request forms.
• To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.
• To ensure that case note tracking is complete and accurate.
• To ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
• To follow up any investigations and results not received to prevent unnecessary delays to patients
• Ensure all department phone calls are answered
• Prepping and sitting clinic multiple times a week

Training & Qualifications

Essential criteria

• Educated to GCSE standard or equivalent Literacy & Numerical Skills

Desirable criteria

• Good standard of general education, NVQ qualification Proficient in the use of one or more computer systems

Experience

Essential criteria

• Verbal & written communication. Keyboard literate
• Dealing directly with the general public
• Ability to organise / prioritises work. Attention to detail

Desirable criteria

• Resourceful, positive approach
• 1 year's clerical experience
• Previous knowledge of working in an office environment

Communication and relationship skills

Essential criteria

• Excellent verbal, written and presentation skills maintaining the quality of own work and contribution to quality service delivery
• Ability to work both as a team member and on own initiative. Flexibility/reliable

Desirable criteria

• Previous NHS/GP. Previous pathway coordinator / hospital experience

Analytical and Judgement skills

Essential criteria

• Good organisational skills
• Attention to detail

Desirable criteria

• Experience of dealing with customers/patients and complaints
• Ability to work without close supervision

Skills

Essential criteria

• Awareness of Equality & Valuing Diversity Principles Understanding of Confidentiality & Data Protection
• Act Flexible and adaptable approach to work

Desirable criteria

• NHS systems and procedures

Planning and organisation skills

Essential criteria

• Able to prioritise work load and deliver to short deadlines
• Work Well within a team and on own initiative

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Additional Information

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.