Pathology Quality Clerk

Charity Society; Darlington; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity has arisen for a motivated individual to join a dedicated Quality team within a prominent NHS Foundation Trust. This role involves supporting the Quality Manager in maintaining the Quality Management System and ensuring compliance with regulatory standards. The successful candidate will engage in various administrative tasks, including data collection and meeting support, while working collaboratively across departments. Join a committed organization that values career development and diversity, and play a vital role in enhancing healthcare services for the community.

Qualifications

• Minimum 3 GCSEs including English required.
• NVQ Level 2 in Business Administration or equivalent knowledge/experience.

Responsibilities

• Support the Quality team in maintaining regulatory standards.
• Manage record keeping and data collection for the Quality Management System.

Skills

Effective communication skills

Computer literacy (Word, Excel, Outlook, PowerPoint)

Ability to work with minimal supervision

Commitment to quality customer care

Understanding of Data Protection and confidentiality

Education

Minimum of 3 GCSEs or equivalent at Grade C or above

NVQ Level 2 in Business Administration or equivalent

Tools

Microsoft Office

Qpulse

Job description

Job Summary

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.

Our Pathology service covers a range of disciplines, providing 12 million test results per annum in Blood sciences (haematology, transfusion, biochemistry, immunology) and cellular sciences (microbiology, cellular pathology, and mortuary & bereavement services). We promote career development pathways throughout the team at all levels. An exciting opportunity has arisen for a new post within our pathology team. We seek a highly motivated and enthusiastic individual to assist the Quality team in preparing data and minutes for internal meetings, planning management meetings, and performing administrative duties as directed. The successful candidate will support the Quality Manager and Pathology departments in maintaining the Quality Management System, ensuring standards such as UKAS are met.

Main duties of the job

1. Assist the Quality Manager and departments with administration and maintenance of the Quality Management System, ensuring standards like UKAS, HTA, MHRA, and ISO 15189 are met.
2. Support staff at all grades with administration related to accreditation, quality assessment, record keeping, data collection/input, meeting support, and documentation for the Quality management system (Qpulse).
3. Use Microsoft Office packages and be trained in Pathology laboratory information systems to support document control and non-conformity reporting, understanding their integration into Trust IT systems.
4. Travel independently across Durham and Darlington sites to support cross-site working.

About Us

If shortlisted, you must accept the interview slot in the system. You must produce all essential certificates to complete pre-employment checks.

We provide hospital services from Darlington Memorial Hospital, University Hospital of North Durham, and other community settings. We welcome applications from disabled and BAME candidates, as these groups are under-represented.

Additional Information

Full Job Descriptions are available in the supporting documents. Be aware that over-reliance on AI-generated content may reduce your chances of success. Check online for visa requirements and eligibility.

From April 9th, 2025, healthcare assistants require a minimum of two years NHS experience for sponsorship consideration, and only if holding a current visa expiring within three months.

Job Details

Posted: 29 April 2025

Pay scheme: Agenda for Change

Band: 3

Salary: £24,625 to £25,674 per year (pro rata)

Contract: Permanent

Working pattern: Part-time

Location: Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, County Durham, DL3 6HX

Job Responsibilities

• Support the Pathology department as part of the Quality team to maintain regulatory standards.
• Manage record keeping, data collection/input, meeting minutes, and activities related to the Quality Management System (Qpulse).
• Assist meeting chairs in action follow-up and documentation, communicate effectively with staff including medical and senior management.
• Work according to departmental SOPs and policies.
• Train staff at various levels/grades and work autonomously under the guidance of the Quality Manager.

Person Specification

Qualifications

• Minimum of 3 GCSEs or equivalent at Grade C or above, including English.
• Educated to at least NVQ Level 2 in Business Administration or working towards it, or equivalent knowledge/experience.
• Desirable: NVQ 2 CLS, Science and/or Maths GCSE Grade C or above, IBMS Certificate of Achievement Part 1.

Experience

• Clerical and reception work.
• Desirable: NHS laboratory experience, laboratory experience, public interaction experience.

Special Requirements

• Ability to travel independently across sites.
• Clerical work experience.

Skills and Knowledge

• Work with minimal supervision, follow protocols accurately.
• Commitment to quality customer care and service.
• Effective communication skills, computer literacy (Word, Excel, Outlook, PowerPoint).
• Flexible, adaptable, team player, understanding of Data Protection and confidentiality, ability to prioritize.
• Desirable: Microsoft Office applications.