Pathology Administration Officer

Cwm Taf Morgannwg University Health Board; Llantrisant; On-site; GBP 25,000 - 27,000; Full time

Job summary

A regional healthcare provider in Llantrisant seeks a Pathology Administration Officer to deliver comprehensive administrative support. Candidates should have solid communication and organizational skills, experience in busy office settings, ideally within the NHS, and possess NVQ Level 3 or equivalent. The position offers a salary range of £25,313 to £26,999 per annum pro rata and encourages both English and Welsh speakers to apply.

Benefits

Generous leave

Flexible work

Career growth opportunities

Qualifications

• Knowledge of clerical and administrative procedures and systems acquired through NVQ level 3 or equivalent.
• Experience working in a busy office environment, preferably in the NHS.
• Ability to communicate effectively with patients and colleagues.

Responsibilities

• Provide administrative support to Service Managers and laboratories within Pathology.
• Handle reception duties and maintain a professional demeanor.
• Coordinate and prioritize administrative tasks as they arise.

Skills

Communication skills

Organizational skills

Customer care skills

Teamwork

Flexible approach

Education

NVQ Level 3 in Administrative Procedures

Job description

Pathology Administration Officer

Cwm Taf Morgannwg University Health Board

The closing date is 01 October 2025

We are looking for an experienced administrator to join our friendly team. The post holder will provide a confidential, comprehensive and efficient administrative service to the Service Managers and laboratories within Pathology. The role includes a varied range of administrative duties which will be specified according to diverse issues that arise on a daily basis. Some reception duties will also be required. An excellent telephone manner is needed for this role along with the ability to communicate with staff at all levels.

The administrative officer will be expected to portray a positive image and be able to liaise in a professional manner with clients, colleagues and visitors to the service.

English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Applicants should have good knowledge of clerical and administrative procedures and systems, strong communication skills and the ability to prioritise work and identify urgent requirements.

You must be capable of working well in a team and having a flexible approach to the service needs is essential.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn\'t mean essential; whilst the candidate doesn\'t need to have skills in Welsh, we\'ll consider it an advantage when short-listing and selecting candidates. This isn\'t \'fluency\', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see \'Welsh Language Guidance\' in the documents right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\'s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM\'s location offers the best of South Wales, just 20 minutes from Cardiff\'s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you\'ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

Please see attached documents for a full job description which outlines the main responsibilities of the role.

Person Specification

Qualifications and/or Knowledge

• Knowledge of clerical and administrative procedures and systems acquired through NVQ level 3, or possess skills, knowledge, training and experience to equivalency.

Experience

• Experience of working in a busy office environment.
• Acquired knowledge and understanding of scientific and technical services provided by the department.
• Experience of working in a busy office environment.
• Previous NHS experience as Receptionist/clerical officer.

Aptitude and Abilities

• Excellent communication and customer care skills with patients, relatives and staff.
• Must be able to communicate at all levels.
• Excellent organisational skills.
• Ability to work on own initiative and as part of a team.
• Welsh language speaking/listening skills at Level 3 or above.

Other

• The post holder must have a flexible approach to needs of the service.
• Amenable to change as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

£25,313 to £26,999 per annum pro rata