Pastoral Support Officer

Eastern Multi-academy Trust (emat); Upwell; On-site; GBP 22,000 - 28,000; Full time

Job summary

Eastern Multi-academy Trust (EMAT) is seeking a compassionate, proactive pastoral supporter for Upwell Academy. You will work with children, families, academy staff and external agencies to remove barriers to education, promote positive attendance and wellbeing, and strengthen home–school partnerships.

You will support vulnerable pupils, contribute to safeguarding, and help create an inclusive, supportive environment where every child can thrive and feel valued.

Qualifications

• Level 2 English & Maths required.
• Level 3 Education qualification or equivalent required.
• Committed to safeguarding and pupil wellbeing.

Responsibilities

• Support attendance and engagement by building relationships with families.
• Collaborate with children, families and external agencies to remove barriers to education.
• Promote wellbeing, inclusion and positive pupil outcomes.
• Work with Upwell Academy staff to monitor pupil progress and safeguarding.

Skills

English & Maths Level 2

Education Level 3

Pastoral Support Level 4

DSL training

Strong communication

Education sector experience

Safeguarding focus

Wellbeing knowledge

Education

Level 3 Education qualification

Job description

We are seeking a compassionate, proactive and relationship-focused professional to join our dedicated team. This is a rewarding role at the heart of our school community. Working closely with children, families, academy staff and external agencies, you will help remove barriers to education, strengthen home-school partnerships and promote positive attendance, wellbeing and engagement. You will play a vital role in supporting vulnerable children and families, ensuring that pupils receive the right support at the right time. Through effective partnership working, you will help improve attendance, strengthen inclusion and enable every child to make the most of the opportunities available to them. This role will suit someone who is passionate about working with families, understands the challenges that can affect attendance and engagement, and is committed to making a lasting difference to the lives of children within the school and wider community.

About You

• Level 2 qualification in English and Maths.
• Level 3 qualification in Education, or equivalent.
• Level 4 Pastoral Support Practitioner, or willing to undertake.
• Designated Safeguarding Lead (DSL) training, or willing to undertake.
• Strong communication and interpersonal skills.
• Experience within the field of education, social services/welfare or the voluntary sector.
• Knowledge of the social and emotional factors that affect a child's capacity to learn.
• A commitment to safeguarding and supporting the wellbeing of pupils.
• At Eastern Multi-Academy Trust (EMAT), we believe that every child deserves an excellent education, and that starts with exceptional staff. Upwell Academy is a vibrant, values-led primary school where every child is empowered to succeed. Guided by our core values of Empower, Motivate, Achieve and Transform, we have created a nurturing and inclusive environment where children feel safe, valued and able to thrive. Our school is built on strong relationships, high expectations and a genuine commitment to ensuring every child feels they belong. We are proud of the positive culture we have created, where pupils are known, supported and encouraged to achieve their very best. Our staff work collaboratively to remove barriers to learning, helping children develop confidence, resilience and a love of learning. Attendance, wellbeing and inclusion are central to our work. We work closely with families and external agencies to ensure children receive the support they need to engage successfully in education. Alongside this, we have strengthened our connections with the local community, creating opportunities for children and families to feel connected, supported and valued. We are on an exciting journey of improvement and are looking for colleagues who share our determination to ensure every child attends, achieves and thrives. Our dedicated team works in partnership with children, families and the wider community to ensure every pupil can access the opportunities they deserve. If you are passionate about building positive relationships, supporting families and making a lasting difference to children's lives, we would love to hear from you.
• Benefit from excellent professional development and the support of the wider Eastern Multi-Academy Trust.

If you are passionate about building positive relationships, supporting families and making a lasting difference to children's lives, we would love to hear from you.

Why Join Us?

• Join a school where children feel safe, valued and proud to belong.
• Be part of a nurturing and inclusive team that puts children's wellbeing at the heart of everything it does.
• Work alongside dedicated colleagues who are committed to improving outcomes for all pupils.
• Help strengthen attendance and engagement by building positive relationships with families.
• Contribute to a school community that values partnership, collaboration and mutual support.
• Play a key role in helping children overcome barriers to learning and thrive both academically and personally.
• Benefit from excellent professional development and the support of the wider Eastern Multi-Academy Trust.