Pastoral Family Support Coordinator

Marchant Recruitment; Westhay; On-site; GBP 20,000 - 24,000; Full time

Job summary

Marchant Recruitment is seeking a compassionate Family Support Administrator for a welcoming primary school in Frome, Somerset.

You will provide administrative support to the pastoral and family support teams, coordinating communications with parents, appointments and records, while safeguarding sensitive information.

The role requires strong organisation, excellent communication, and a patient, professional manner when assisting families; an enhanced DBS check will be required.

Qualifications

• Experience in school administration or pastoral support.
• Excellent communication and interpersonal abilities.
• Strong safeguarding awareness and confidentiality.
• Highly organised with attention to detail.
• Patient and professional when supporting families.

Responsibilities

• Respond to parent enquiries and direct families to staff.
• Coordinate appointments, meetings and family discussions.
• Maintain accurate records of communications and actions.
• Support attendance communication and family engagement initiatives.
• Liaise with staff and external services as needed.
• Ensure confidential handling of information and escalate safeguarding concerns.

Skills

Communication

Interpersonal skills

Organisation

Safeguarding

Confidentiality

Pastoral admin

Job description

Marchant Recruitment is seeking a compassionate Family Support Administrator for a welcoming primary school in Frome, Somerset.

You will provide administrative support to the pastoral and family support teams, coordinating communications with parents, appointments and records, while safeguarding sensitive information.

The role requires strong organisation, excellent communication, and a patient, professional manner when assisting families; an enhanced DBS check will be required.