Make A Difference At A Caring Gloucestershire School – Pastoral Support Administrator Required!

Marchant Recruitment; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

The school in Cheltenham seeks a compassionate Pastoral Support Administrator to assist the pastoral team with pupil welfare and family communication. You will handle administrative tasks, maintain records and coordinate meetings, ensuring safeguarding processes are followed.

The successful candidate will have prior school admin or welfare experience, strong communication and organisation, and discretion with sensitive information. An enhanced DBS check is required.

Qualifications

• Previous school administration, pastoral support or welfare-related experience.
• Understanding safeguarding and confidentiality responsibilities.
• Excellent communication and organisational skills.
• Confidence handling sensitive information and competing priorities.
• Calm, empathetic and professional approach.
• Enhanced DBS check will be required in line with the role.

Responsibilities

• Maintaining accurate pastoral records and updating school systems.
• Supporting communication with parents and carers.
• Coordinating meetings involving pastoral staff and external professionals.
• Recording concerns, actions and follow-up arrangements.
• Assisting with attendance, behaviour and pupil welfare administration.
• Ensuring safeguarding concerns are passed promptly to the appropriate staff.

Skills

Communication

Organisation

Safeguarding awareness

Confidentiality

Empathy

Prioritisation

Job description

About the School

A caring secondary school in Cheltenham is looking for a compassionate and organised Pastoral Support Administrator to assist its pastoral team. This position is ideal for someone who combines strong administration skills with a professional, sensitive approach to pupil welfare and family communication.

About the Role

You will provide administrative support to pastoral staff, helping ensure pupil concerns, meetings and follow-up actions are recorded and coordinated appropriately.

Key responsibilities include:

• Maintaining accurate pastoral records and updating school systems.
• Supporting communication with parents and carers.
• Coordinating meetings involving pastoral staff and external professionals.
• Recording concerns, actions and follow-up arrangements.
• Assisting with attendance, behaviour and pupil welfare administration.
• Ensuring safeguarding concerns are passed promptly to the appropriate staff.

The Ideal Candidate

• Previous school administration, pastoral support or welfare-related experience.
• An understanding of safeguarding and the importance of confidentiality.
• Excellent communication and organisational skills.
• Confidence managing sensitive information and competing priorities.
• A calm, empathetic and professional approach.
• An enhanced DBS check will be required in line with the role.