Passenger Transport Assistant (20 hours per week, term time only + 5 days training)

WMJobs; Telford; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Free on-site parking

Employee assistance programme

Staff discounts

Local Government Pension Scheme access

Career development opportunities

Job summary

Telford & Wrekin Council's Transport Team in Telford is seeking Passenger Assistants to provide specialist transport services for children with SEND, adults with disabilities, social care clients and public users. You will work alongside a driver to support clients during journeys, ensuring safety, dignity and comfort.

The role includes split shifts: 7:15am–9:30am and 2:30pm–4:15pm, offering daytime flexibility for family commitments.

Qualifications

• Excellent communication and organisational skills.
• A positive, flexible attitude and reliability.
• Ability to work as part of a team to support passengers.

Responsibilities

• Support passengers during journeys to ensure safety and comfort.
• Work with drivers, schools and care providers to deliver inclusive transport.
• Attend split shifts; morning and afternoon as described.

Job description

Telford & Wrekin Council,

Help make a difference every day with Telford & Wrekin Council's Transport Team

This is an exciting opportunity to join Telford & Wrekin Council's Transport Team, responsible for delivering safe, reliable, sustainable and innovative transport services that provide excellent value and support to residents across the borough.

We are looking for Passenger Assistants who are passionate about supporting others and making a positive impact in their local community. In this rewarding role, you will help provide specialist transport services for a wide range of passengers, including children with special educational needs, adults with disabilities, social care clients and members of the public accessing bespoke transport services.

This is a varied and engaging role where no two days are the same. You will work with a dynamic range of people, building positive relationships with passengers, families, carers, drivers, schools and care providers, while ensuring every journey is safe, comfortable and dignified.

Working alongside a driver as part of a dedicated team, Passenger Assistants play a vital role in supporting clients throughout their journey and providing reassurance to both passengers and their families.

The role usually operates on a split-shift basis, typically:

• Morning shift: 7:15am – 9:30am
• Afternoon shift: 2:30pm – 4:15pm

This working pattern is ideal for those who value flexibility and want time available during the day for family commitments, study, hobbies, or other employment.

Successful candidates will have excellent communication and organisational skills, a positive and flexible attitude, and a strong commitment to delivering high standards of customer care. You will be a reliable team player who enjoys working with people from a variety of backgrounds and is motivated by helping others achieve safe and accessible travel.

If you are looking for a flexible and rewarding role where you can make a genuine difference to people's lives, we would love to hear from you.

For an informal discussion, please contact Judith Pagett 01952 384545 or email [e-mail]

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:

• Competitive rates of pay
• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
• Staff benefits and discounts including salary sacrifice schemes
• Free on‑site parking
• Free access to our employee assistance programme and confidential counselling

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas

Attached documents

Passenger Transport Assistant JD & Person Spec