Medical Passenger Assistant

North Yorkshire Council; Harrogate; On-site; GBP 6,500 - 9,800; Part time

Benefits offered by this job

Local government pension

Salary sacrifice schemes

Employee discounts

Health Assured

Career development

Job summary

North Yorkshire Council is offering a part-time Passenger Assistant role to support transport operations across North Yorkshire. The position involves ensuring safe passenger journeys, assisting with boarding and alighting, and following care plans for emergency medication where trained.

The role operates on a split shift (07:00–09:30 and 15:00–17:30) with training provided. Experience is beneficial, and a comprehensive training package is offered.

Qualifications

• Excellent communication skills for connecting with carers and colleagues.
• Experience in caregiving or similar roles is beneficial but not required.
• Ability to follow care plans and safety procedures.

Responsibilities

• Ensure passengers board, travel, and alight safely.
• Ensure safety equipment is used correctly; training provided.
• Assist with emergency medication administration as trained; follow care plans.
• Communicate with carers and colleagues to support passenger needs.

Skills

Communication

Caregiving

Flexibility

Job description

Are you the kind of person who naturally looks out for others and loves working as part of a community?

Across North Yorkshire, our Integrated Passenger Transport Operations Team keeps our community moving. Our extensive network of more than 120 vehicles, mainly minibuses, and approximately 340 drivers and passenger assistants work tirelessly to deliver safe, reliable transport where it’s needed most. From providing essential local bus services to unlocking access to learning, employment, and social centres, we ensure nobody gets left behind.

We bridge the gap to critical community hubs, enabling independent access to education, supported employment, and day centres, and other meaningful activities in our community. The team delivers approximately 250,000 passenger journeys per year including 20,000 wheelchair user journeys.

We are looking for caring, flexible and committed people to support a client on journeys to and from activities at various centres for 12.5 hours per week.

For term-time only employees, the annual salary is calculated pro rata and paid evenly over 12 months.

About the role

You will be helping to make sure all our passengers enjoy a safe and comfortable journey:

Ensuring all passengers board, travel, and alight safely, while ensuring that any safety equipment is used correctly. Full equipment training is provided.

• Use your great communication skills to connect and collaborate with carers and colleagues.
• This role requires you to be medically trained to administer emergency medication to children safely and accurately, strictly following individual care plans.

This role operates on a split-shift routine from Monday to Friday. Standard hours are 07:00–09:30 and 15:00–17:30. However, flexibility is needed to accommodate occasional adjustments based on changing passenger needs.

Experience is not essential, however some experience working in a similar role is an advantage. Full training is provided for the right individual who brings a caring and responsible nature.

We also offer a comprehensive training package including a Passenger Assistant Training Scheme (PATS), Basic First Aid and Managing Challenging Behaviour.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier:

• a local government pension scheme with generous employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more
• Health Assured – confidential help and support for your wellbeing
• learning, development and career advancement opportunities

Key documents

• ob Description
• Total Rewards Brochure

Key dates

Closing date: 27 September 2026

Interview date: w/c 28 September 2026