Passenger Experience Specialist - Part-Time | Resolve & Delight

Veezu; Sheffield; Hybrid; GBP 9,000 - 12,000; Part time

Job summary

Veezu is hiring a Passenger Experience Executive in the UK. The role focuses on resolving complaints with a high standard of customer service, keeping customers informed, and conducting thorough investigations.

The position is 16 hours per week and requires flexibility to attend meetings at Veezu offices across the country. The candidate should be highly organised, numerate, and capable of working independently or in a team, with strong Microsoft Office skills and a commitment to data security

Qualifications

• Excellent customer service and written/verbal communication.
• Highly organised with attention to detail.
• Numerate with strong analytical skills.
• Ability to work independently or as part of a team.
• Willingness to develop within the role.
• Confident using Microsoft Office suite.

Responsibilities

• Deliver a high level of customer service and manage service user expectations.
• Ensure complaints are acknowledged and resolved promptly.
• Keep customers informed throughout the resolution process.
• Conduct thorough investigations into complaints raised.
• Collaborate with the team to report on complaints and trends.
• Suggest improvements to reduce complaints and improve passenger experience.
• Escalate higher level complaints to senior management when needed.
• Maintain clear communication with customers and other parties via written, phone, or verbal channels.
• Work with third parties and other departments to source information and ensure accuracy in investigations.
• Keep records up to date and well-maintained.
• Ensure fair treatment of customers, passengers, drivers, and colleagues.
• Follow information security policies and GDPR requirements.
• Attend meetings and be ready to support other business areas as needed.

Skills

Customer service

Organised

Analytical skills

Teamwork

Prioritising workload

Microsoft Office

Tools

Microsoft Office

Job description

Veezu is hiring a Passenger Experience Executive in the UK. The role focuses on resolving complaints with a high standard of customer service, keeping customers informed, and conducting thorough investigations.

The position is 16 hours per week and requires flexibility to attend meetings at Veezu offices across the country. The candidate should be highly organised, numerate, and capable of working independently or in a team, with strong Microsoft Office skills and a commitment to data security