Part-Time Passenger Experience & Complaints Specialist

Veezu; Sheffield; Hybrid; GBP 14,000 - 19,000; Part time

Job summary

Veezu is seeking a Passenger Experience Executive to resolve complaints and protect the brand through exceptional customer service. You will acknowledge complaints promptly and keep customers informed during the process, while performing thorough investigations and collaborating with teams to identify trends and areas for improvement.

The role is part-time (16 hours per week) with fixed afternoon slots and flexibility to attend meetings at Veezu offices across the country.

Qualifications

• Excellent customer service with strong written and verbal communication.
• Highly organized, numerate and detail oriented.
• Willingness to develop within the role and work well in a team.

Responsibilities

• Handle complaints promptly and professionally.
• Investigate and resolve complaints thoroughly.
• Keep customers informed during the resolution process.
• Collaborate with teams to identify trends and improvements.
• Maintain accurate records and adhere to GDPR.

Skills

Customer service

Written & verbal

Organized

Analytical

Team player

MS Office

Job description

Veezu is seeking a Passenger Experience Executive to resolve complaints and protect the brand through exceptional customer service. You will acknowledge complaints promptly and keep customers informed during the process, while performing thorough investigations and collaborating with teams to identify trends and areas for improvement.

The role is part-time (16 hours per week) with fixed afternoon slots and flexibility to attend meetings at Veezu offices across the country.