Passenger Experience Assistant – Aberdeen Ferry Terminal

Serco Limited; Aberdeen City; Vor Ort; GBP 27.000 - 30.000; Vollzeit

Benefits dieser Stelle

Pension

Training and development

Health & wellbeing

Discounts

Charity

Employee networks

Zusammenfassung

Serco Limited is hiring a Customer Service Assistant for the NorthLink Ferries team in Aberdeen. You will manage reservations, assist with check-in and boarding, and provide proactive, friendly service to all passengers at the busy Aberdeen terminal.

The role emphasizes accuracy, strong communication, and adherence to Health, Safety and Environment policies while contributing to a supportive, team-based work culture.

Qualifikationen

• Experience working within the Travel and Tourism sector.
• Strong communication skills and confidence engaging with the public.
• Good organisational skills and attention to detail.
• Positive, can-do attitude and commitment to excellent customer service.

Aufgaben

• Make customer reservations by telephone, email, and in person.
• Assist with check-in and boarding processes.
• Provide clear, friendly, and proactive service to all passengers.
• Follow Health, Safety and Environment policies.
• Use phone and computer systems confidently.
• Support the effective day-to-day running of the terminal as part of a collaborative team.

Kenntnisse

Experience in Travel and Tourism

Customer service

Teamwork

Communication skills

Positive attitude

Proactive service

Tools

Phone systems

Computers

Jobbeschreibung

Serco Limited is hiring a Customer Service Assistant for the NorthLink Ferries team in Aberdeen. You will manage reservations, assist with check-in and boarding, and provide proactive, friendly service to all passengers at the busy Aberdeen terminal.

The role emphasizes accuracy, strong communication, and adherence to Health, Safety and Environment policies while contributing to a supportive, team-based work culture.