Station Grade B

Scotrail; Aberdeen City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Final Salary Pension scheme

Rail travel for you and your family

Generous holiday allowance

Enhanced sick pay and family leave

Life Insurance cover

Job summary

ScotRail is offering a role at Aberdeen focused on customer service and station operations. You will sell tickets and rail products, assist passengers with information, and help keep the station clean and safe. The position includes basic station maintenance and ensuring trains depart punctually.

The role requires good communication, a customer-first attitude, and reliability. Training and a supportive team environment are provided, with opportunities to contribute to high standards of service

Qualifications

• Customer-focused approach required.
• Clear communicator with good interpersonal skills.
• Team player with initiative.
• Basic numeracy skills.
• Knowledge of COSHH regulations is advantageous.

Responsibilities

• Sell tickets and rail products and provide information to customers.
• Assist customers at the station and maintain station environments (platforms, waiting areas, toilets).
• Ensure station conforms to Service Quality regime and safety standards.
• Assist with train dispatch and ensure trains leave on time and safely.

Skills

Customer service

Communication

Team player

Numeracy

COSHH awareness

Job description

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

Not your average role...

With this exciting opportunity of SGB at Aberdeen, your duties will involve sale of tickets and other rail products, providing customers with information and assistance. Maintenance /Cleaning of station environments, including platforms, waiting areas & toilets. Ensuring that the station conforms to the Service Quality regime. Train dispatch duties, ensuring that trains leave the station safely and punctually.

What you bring

• Highly motivated, flexible, and enthusiastic
• An effective communicator with a customer-focused approach
• Well-presented and committed to delivering excellent service
• A supportive team player who also shows individual initiative
• Punctual and have basic numeracy skills, with prior experience in customer assistance.
• A Customer Service SVQ (advantageous, but not essential)
• Knowledge of booking office regulations and procedures (desirable)
• Familiarity with ScotRail customer service and station cleanliness standards.
• A working understanding of COSHH regulations relevant to cleaning and station maintenance.
• Basic knowledge of safety protocols and the minor repairs procedure for station equipment and facilities.

Further information:

Various shift patterns.

What we offer you:

• Contributory Final Salary Pension scheme.
• Free and reduced rate rail travel for you and your family.
• Generous holiday allowance.
• Enhanced company sick pay and family leave including maternity, paternity and adoption.
• Life Insurance cover for 4 x annual salary when you join the pension scheme.
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Selection Process

Shortlisted candidates will be invited to a competency-based interview. Successful candidates will be required to sit safety critical assessment and medical. For new entrants to ScotRail all offers of employment are subject to passing our pre-employment checks which include a criminal record check, medical and 3 years occupational history check.

Equal Opportunities

ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because diversity strengthens our organisation and enriches our workplace, we are committed to continually improving representation across our workforce. We particularly welcome applications from women, disabled people, individuals from ethnically diverse communities, LGBT+ people, and young people, who are currently under-represented in our workforce.

Closing Date

Saturday 19 September 2026