Parts Team Leader

Listers Group Ltd; Redditch; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Staff discount on car servicing

Listers Benefits discounts

Job summary

Listers Volvo Worcester is looking for a Parts Team Leader to join our team. The role involves supplying Volvo parts to the public, trade customers, and our workshops, with interactions across sales, service and customers.

It requires a proactive, sales-driven individual with excellent customer service. The position offers a Monday–Friday 08:00–18:00 schedule with Saturdays on a rota, a basic salary plus a monthly bonus, and an OTE of £36,500.

Qualifications

• Experience as a parts advisor in a dealership or motor factor knowledge
• Good understanding of cars and ability to learn quickly
• Proactive, sales driven, with outstanding customer service
• Excellent communication and organisational skills

Responsibilities

• Pre-picking parts for workshop job cards and for customer orders
• Picking parts and checking stock availability from enquiries
• Handle inbound/outbound enquiries via phone, walk-in customers, and online orders
• Build relationships with customers through product knowledge and first-class service
• Process warranty claims related to parts and maintain accurate records

Job description

Parts Team Leader

Job Introduction

We are recruiting for a Parts Team Leader to join our Volvo Dealership in Worcester. The hours of work are Monday to Friday, 08:00 to 18:00, as well as working Saturdays on a rota basis. Salary includes a basic salary plus a monthly bonus, with an OTE of £36,500. A Parts Team Leader is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Volvo parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world's leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Volvo.

Role and Responsibilities

The work is diverse, and you'll be working both behind the scenes receiving deliveries and at the front desk serving our customers. You will be responsible for pre‑picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries. Through inbound and outbound telephone enquiries, walk‑in customers, and internet enquiries, you will be developing customer relationships through providing good product knowledge and creating an effective first impression. Ensuring consumables and service parts are regularly replenished to provide a swift service to our workshop and other departments as well as our trade/retail customers. Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing). You will develop knowledge of our premium Volvo products to understand the purpose of vehicle parts and how they function.

About you

We are looking for someone with previous experience working as a parts advisor within a dealership or who has gained motor factor knowledge in a similar role with another franchise or specialist parts company. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. The ability to quickly establish and build rapport with our customers. You should be proactive, sales driven, and maintain an outstanding level of customer service. You must have excellent communication & organisational skills while working well in a fast‑paced environment. A professional individual who is able to work towards tight deadlines.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In‑house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support employees in all areas of the business; whatever your aspirations might be, Listers has a career for you.