Parts Supervisor

Lithia & Driveway; Falkirk; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Life assurance

Discounts on used cars

Leasing deals

Aftersales discounts

Job summary

Lithia UK is seeking a Parts Supervisor to serve internal and external customers with expert product knowledge and timely service. You will advise on parts, use electronic catalogs, and coordinate with manufacturers to meet customer needs.

Join a major automotive retailer where strong communication, IT proficiency, and a passion for helping customers drive our success. Competitive salary, pension, and generous holiday are offered, with exclusive discounts and salary sacrifice car schemes.

Qualifications

• Experience in the motor industry and knowledge of vehicle layout, function and location of parts.
• Proven ability to provide excellent customer service and effective advice.
• Proficient in IT systems and packages used for parts ordering and customer records.

Responsibilities

• Provide excellent service to internal and external customers daily.
• Ensure all parts needs are met using product knowledge.
• Use Manufacturers Electronic Parts Catalogues and ordering systems effectively.
• Collaborate with manufacturers and customers as the first point of contact for queries.

Skills

Motor industry experience

Parts knowledge

IT systems proficiency

Customer service

Communication skills

Tools

Manufacturers catalogs

Job description

Parts Supervisor

Evans Halshaw

Vauxhall, Falkirk

Competitive salary with pension, life assurance, 33 days holiday (including bank holidays), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Do you love working with people? Can you provide the highest standard of customer service possible to ensure their needs and requirements are met consistently?

Join us as a Parts Supervisor – on a daily basis you will serve our internal and external customers in a timely manner, giving them effective advice based on your personal knowledge of products.

What does the role of Parts Supervisor involve?

• Provide an excellent service to our internal and external customers on a daily basis and in a timely manner
• Ensure all needs and requirements for parts are met through your personal knowledge of products
• Use Manufacturers Electronic Parts Catalogues and ordering systems effectively for our customers' needs
• Work with manufacturers, industry colleagues and customers, being their first port of call when they have a query

What do you need to succeed as Parts Supervisor?

• Be comfortable liaising via various channels including phone, email, fax and face to face
• Experience gained within the motor industry and with a basic knowledge of vehicle layout, function and location of parts
• People-focused and an inspirational team player
• Excellent communication and organisational skills
• Customer facing experience and be proficient in IT systems and packages

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.