Parts Sales Executive - South Essex

TPS; West Horndon; On-site; GBP 20,000 - 28,000; Full time

Job summary

TPS is seeking a Parts Sales Executive to join our UK Centres. You will work with the Sales Manager to meet centre sales objectives and service standards, identifying parts, advising customers, and driving promotions.

You will handle inquiries, maintain product knowledge, and ensure accurate data and timely orders while delivering excellent customer service to our business customers.

Qualifications

• Proven track record in building relationships and achieving sales targets in a B2B environment.
• Confident communicator with proven experience in fast-paced or telesales environments.
• Strong focus on delivering great customer service.
• Excellent verbal and written communication to engage stakeholders.
• Detail oriented with accurate record-keeping.
• IT literate with working knowledge of MS Excel.
• Passion for the automotive industry.

Responsibilities

• Achieve personal KPI's and revenue objectives with target customers.
• Accurately identify parts to meet customer sales requirements.
• Utilise product promotions to achieve targets.
• Identify and leverage sales opportunities within customer base.
• Maintain product knowledge and awareness of competitors.
• Build strong customer relationships through regular contact and visits.
• Provide high level service by understanding requirements and progressing orders.
• Communicate credit status updates to customers.
• Support TPS Centre team to ensure excellent customer service.
• Collaborate with Sales Manager to achieve sales targets with a joined-up approach.
• Handle incoming calls and enquiries within KPI greeting and scripts.
• Ensure proper use of systems to search and order parts.
• Complete all required documentation accurately and promptly.
• Process cash and credit card transactions in line with TPS guidelines.

Skills

Self-starter

Sales targets

Communication

Customer service

Team player

Attention to detail

IT literate

Automotive passion

Tools

MS Excel

Job description

TPS Parts Sales Executive

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

About the RoleWhat will you be doing?

As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre

• Achieve personal KPI's and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
• Handle incoming calls and customer enquiries within KPI's, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Requirements

What are we looking for?

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry