Parts Sales Executive - Norwich

TPS; Broadland; Sur place; GBP 25 000 - 38 000; Plein temps

Résumé du poste

TPS is seeking a Parts Sales Executive to join our Centre team. You will work with the Sales Manager to deliver the Centre's business plan and sales targets by building strong relationships with customers, identifying parts, advising on promotions, and handling enquiries with accuracy and speed.

You will be a confident communicator with B2B sales experience, proficient in MS Excel, and passionate about automotive parts.

Qualifications

• Experience in B2B sales and achieving targets.
• Proven ability to build relationships with customers.
• Confident communicator with strong phone and face-to-face skills.
• IT literate with MS Excel proficiency.

Responsabilités

• Achieve personal KPI's and revenue objectives with target customers.
• Accurately identify parts to meet the customer sales requirements.
• Utilise all product promotions effectively to achieve specific targets set.
• Identify and leverage potential sales opportunities within customer base.
• Maintain own product knowledge and awareness of competitor activity.
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits.
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
• Provide timely communication to customer on their credit status.
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
• Handle incoming calls and customer enquiries within KPI's, using the approved greeting.
• Ensure the proper and accurate use of all systems to search and order parts.
• Complete all required documentation accurately and promptly.
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Connaissances

B2B sales

Relationship building

Tele sales

Customer service

Communication skills

Team player

Attention to detail

Automotive industry passion

Outils

MS Excel

Description du poste

TPS Parts Sales Executive

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

About the RoleWhat will you be doing?

As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre

• Achieve personal KPI's and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
• Handle incoming calls and customer enquiries within KPI's, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Requirements

What are we looking for?

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry