Parts Sales Executive - Park Royal

TPS; Greater London; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

TPS is seeking a Parts Sales Executive in the Greater London area to work with the Sales Manager and team to achieve the Centre’s business plan and sales objectives. The role focuses on building relationships with target customers, identifying required parts, and delivering excellent customer service through phone calls and face-to-face visits.

You will maintain up-to-date product knowledge, leverage promotions, and work closely with the TPS Centre team to hit KPI targets and financial goals.

Qualifications

• Proven ability to build relationships and hit B2B sales targets.
• Experience selling in fast-paced environments; telesales beneficial.
• Strong communication, both verbal and written.

Responsabilités

• Achieve personal KPI's and revenue objectives with target customers.
• Identify parts to meet customer sales requirements accurately.
• Utilise promotions to hit specific targets.
• Identify and leverage sales opportunities within the customer base.
• Maintain product knowledge and monitor competitor activity.
• Build relationships with customers via phone and face-to-face visits.
• Provide high level of service: understand requirements, respond, progress orders.
• Communicate credit status to customers in a timely manner.
• Support TPS Centre team to deliver excellent customer service.
• Work with Sales Manager to achieve sales targets in a joined-up approach.
• Handle incoming calls/enquiries within KPI's and use approved greetings.
• Ensure accurate use of systems to search and order parts.
• Complete documentation promptly and accurately.
• Deal with cash and credit card transactions per Operations Manual.

Connaissances

Relationship building

Sales targets

Telesales

Communication skills

MS Excel

Automotive industry

Outils

MS Excel

Description du poste

TPS Parts Sales Executive

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

About the RoleWhat will you be doing?

As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre

• Achieve personal KPI's and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
• Handle incoming calls and customer enquiries within KPI's, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Requirements

What are we looking for?

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry