Parts Sales Executive

Volkswagen Group; Poltimore; On-site; GBP 23,000 - 32,000; Full time

Job summary

TPS, part of the Volkswagen Group, is recruiting a Parts Sales Executive to drive centre sales targets and provide excellent customer service to workshop customers. You will identify parts, promote promotions, and liaise with customers by phone and in person to progress orders.

You will work with the Sales Manager to meet plan objectives, build strong customer relationships, and maintain up-to-date product knowledge while monitoring competitors.

Qualifications

• Proven track record in building relationships and meeting sales targets in a B2B environment.
• Confident communicator with experience in fast-paced or telesales environments.
• Passion for delivering excellent customer service.
• Excellent verbal and written communication skills.
• Team player with drive to achieve weekly and monthly targets.
• Interest in the automotive industry.

Responsibilities

• Deliver and achieve the Centre's business plan and sales objectives.
• Identify parts to meet customer requirements and leverage promotions.
• Maintain product knowledge and monitor competitor activity.
• Build relationships with customers through calls and face-to-face visits.
• Provide excellent service by understanding requirements and progressing orders.
• Communicate customers' credit status.
• Support TPS Centre team to ensure excellent customer service.
• Work with Sales Manager to achieve sales.

Skills

Relationship building

Sales targets

Communication

Teamwork

Attention to detail

Automotive industry interest

Tools

MS Excel

Job description

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the Role

What will you be doing?

• As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPIs and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales

Requirements

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping IT literate, preferable with a good working knowledge of MS Excel A passion for the automotive industry
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