Parts Sales Executive - Blackburn

TPS; Belthorn; On-site; GBP 23,000 - 32,000; Full time

Job summary

TPS Parts Sales Executive at TPS Centres helps deliver the Centre's sales plan and meet KPI targets. You will identify parts, advise customers, and use promotions to drive revenue while maintaining excellent service.

You will build strong relationships with customers through calls and face-to-face visits, update orders, and collaborate with the Sales Manager to achieve monthly and weekly targets, while ensuring accurate records and compliant transactions.

Qualifications

• Proven track record of meeting sales targets in a B2B environment.
• Excellent verbal and written communication skills.
• Strong customer service mindset with ability to build lasting relationships.
• Attention to detail and accurate record-keeping.

Responsibilities

• Achieve personal KPI's and revenue objectives with target customers
• Identify parts to meet customer requirements and advise accordingly
• Utilise product promotions to meet targets
• Identify and leverage sales opportunities within customer base
• Maintain knowledge of products and competitor activity
• Build relationships with customers through calls and face-to-face visits
• Provide timely communication on orders and credit status
• Support TPS Centre team to deliver excellent customer service
• Handle customer enquiries within KPI targets and use approved greeting
• Ensure accurate use of systems to search and order parts
• Complete documentation promptly and accurately
• Process cash and credit card transactions per TPS guidelines

Skills

Sales target achievement

Relationship building

Communication

Customer service

Tools

MS Excel

Job description

TPS Parts Sales Executive

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the RoleWhat will you be doing?

As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre

• Achieve personal KPI's and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined‑up approach to sales
• Handle incoming calls and customer enquiries within KPI's, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Requirements

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry