Parts Sales Executive

Volkswagen Group; Devon and Torbay; On-site; GBP 24,000 - 32,000; Full time

Job summary

TPS Parts Sales Executive is a role within the Volkswagen Group’s TPS network, focused on delivering the Centre's sales plan by identifying parts for customer needs and building strong relationships with customers. You will work with the Sales Manager to meet revenue targets, leverage promotions, and provide expert product advice.

Regular customer contact, both by phone and in-person, is required to drive service levels and business growth.

Qualifications

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment.
• Passion for providing a great customer service experience.
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
• Excellent attention to detail and accurate record-keeping IT literate, preferable with a good working knowledge of MS Excel.
• A passion for the automotive industry

Responsibilities

• Deliver and achieve the Centre's business plan and sales objectives.
• Achieve personal KPIs and revenue targets with target customers.
• Accurately identify parts to meet customer sales requirements.
• Utilise all product promotions to achieve targets.
• Identify and leverage potential sales opportunities within customer base.
• Maintain own product knowledge and awareness of competitor activity.
• Build strong working relationships with customers through regular contact by phone and face-to-face visits.
• Provide a high level of service to customers by understanding requirements, progressing orders and providing expert advice.
• Provide timely communication to customers on their credit status.
• Assist, liaise with and support the TPS Centre team to ensure good relationships and delivery of excellent customer service.
• Work with the Sales Manager and others to achieve sales

Skills

Relationship building

Sales targets

Telesales

Customer service

Communication skills

MS Excel

Automotive industry

Tools

MS Excel

Job description

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the Role

What will you be doing?

• As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPIs and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales

Requirements

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experience
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping IT literate, preferable with a good working knowledge of MS Excel A passion for the automotive industry
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