Parts Manager

Lookers; England; On-site; GBP 34,000 - 44,000; Full time

Job summary

Lookers Farnborough Audi is seeking a dedicated Parts Manager to lead their busy Parts Department. The ideal candidate will have a passion for customer service and previous experience in the motor trade. The role includes supporting sales through effective team leadership, handling customer inquiries, and managing departmental performance.

Benefits

Competitive salaries

Holidays

Car schemes

Critical illness cover

Life assurance

Health support

Enhanced parental leave

Career development training

Annual Lookers Excellence Awards

Commitment to a diverse workplace

Qualifications

• Previous experience in a similar role in the motor trade is essential.
• Full UK driving license required.

Responsibilities

• Lead your team in a fast-paced environment.
• Ensure efficient handling of customer inquiries and same-day order processing.
• Achieve sales by maintaining accounts and promoting Parts.

Skills

Customer Service

Technical Knowledge

Communication

Team Leadership

Job description

OTE

Overview

Farnborough Audi

Monday to Friday 8AM - 5.30PM + Saturday morning on a rota basis

OTE between £34,000 - £44,000, DOE

Lookers Farnborough Audi is recruiting an ambitious and experienced Parts Manager to join our friendly team on site. As a Parts Manager, you will lead a busy Parts Department, provide excellent customer service, and demonstrate comprehensive technical knowledge of the automotive trade. You will be a team player with exceptional communication skills, able to build rapport with colleagues and customers. Joining our aftersales department, you will have the opportunity to develop your skills and build a career within the industry.

• Lead your team in a fast-paced environment
• Ensure efficient handling of retail and workshop customer inquiries and same-day processing of all orders
• Achieve sales by prospecting, maintaining accounts, and promoting Parts and related promotions
• Respond to customer questions regarding technical issues, warranties, and repairs in an understandable manner
• Support company policies on security, especially regarding sensitive customer information
• Manage data collection and provide forecasts on departmental performance

The ideal candidate will be dedicated to flawless customer service, passionate about the motor trade, and motivated to achieve excellent results. Previous experience in a similar role within the motor trade industry is essential. A full UK driving license is required, as you may need to drive prestigious cars. You should have excellent verbal and written communication skills, attention to detail, and the ability to develop strong relationships with colleagues, clients, and manufacturers. We seek someone who demonstrates integrity, discretion, and objectivity, and can work well under pressure and manage conflicting demands.

About us

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 dealerships. We value our employees' hard work and flexibility, offering a comprehensive benefits package, including competitive salaries, holidays, car schemes, critical illness cover, life assurance, health support, and enhanced parental leave. We invest in manufacturer brand and management training to support career development and celebrate success through our annual Lookers Excellence Awards. We are committed to a diverse and inclusive workplace where everyone can bring their whole self to work.

If selected, employment checks such as employment verification, address, credit history, criminal record, and driving license checks will be conducted prior to start date.