Parts & Ecommerce Assistant

Millbank Holdings; Newport Pagnell; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

In-house training

Job summary

Millbank Holdings seeks a multi-disciplined Parts &eCommerce Assistant based in Newport Pagnell, Buckinghamshire. The role supports parts operations, customer service, stores, and online sales, with in-house training provided to develop your career.

You will work in a small, fast-paced team at a renowned dealership, assisting with online listings and order fulfilment while growing knowledge in e-commerce.

Qualifications

• GCSE level education preferred or equivalent.
• Vehicle apprenticeship background preferred; experience considered.
• Training provided to support career development.

Responsibilities

• Picking, packing and despatching parts for customers.
• Receiving deliveries and checking against orders.
• Booking goods into stock systems promptly.
• Assisting with customer enquiries by phone, email and in person.
• Supporting online listings and e-commerce activity.

Skills

Parts Operations

Customer Service

Stores & Logistics

E-Commerce Support

Education

GCSE level

Vehicle Apprenticeship background

Job description

The Opportunity

Are you an experienced Stores Operative, or perhaps instead a Parts Advisor who already has, or is looking to gain more knowledge in eCommerce activities, together with having Automotive / Motor Trade / Dealership industry exposure?

Are you smart, engaging and enjoy interacting with people, together with being someone who enjoys working in a multi-disciplined fast paced Automotive / Motor Trade / Dealership environment?

Do you want to work for one of the World's most famous Car manufacturers based in Buckinghamshire, where in-house training will be given to be sure of your career development?

If your answer is “yes” to these three questions, please kindly read on……...

Our Client

Our Client, a World recognised and respected Automotive OEM Manufacturer based in Newport Pagnell, Buckinghamshire, are actively recruiting for a multi-disciplined role as a Parts &eCommerce Assistant, a position that will see you involved in supporting parts operations, customer service, stores maintenance and more wholly eCommerce support, on initially a 12-month to ongoing contract basis. On offer to the successful candidate is a competitive, albeit negotiable hourly rate, based on relevant experience, together with full in-house training given.

The Parts Department plays a pivotal role in ensuring seamless aftersales service and customer satisfaction at this prestigious Dealership. It acts as the backbone of the Dealership's operations, supporting the Service Department, Retail Sales, and Customer Care teams with high-quality, genuine vehicle parts and accessories. You will work as part of a small, dynamic, and fast paced team comprising three Parts Advisors, and three Parts Coordinators.

Your duties and responsibilities will be:

Parts Operations

• Picking, packing and despatching parts for retail, trade and workshop customers.
• Receiving and checking incoming deliveries against purchase orders.
• Booking goods into stock management systems accurately and promptly.

Customer Service

• Supporting Parts Advisors with customer enquiries by phone, email and face-to-face.
• Assisting in the identification and sourcing of parts using electronic catalogues.
• Providing updates on order status, lead times and deliveries.
• Supporting trade, retail and workshop customers with parts collection and dispatch requirements.

Stores & Logistics

• Maintaining a safe, clean and organised warehouse environment.
• Ensuring stock is stored correctly to prevent damage or loss.
• Preparing courier and shipping documentation.
• Arranging collections and deliveries with approved carriers.

E-Commerce Support

• Assisting with photographing parts for online sales platforms.
• Preparing product descriptions and listing information for eBay and online shop platforms.
• Supporting the management of online inventory availability and well as picking and dispatching e-commerce orders to agreed service levels.
• Growth in online sales revenue.
• Listing quality and accuracy as well as reducing aged stock through online channels.
• Monitoring customer satisfaction levels and contributing to departmental KPI targets.

You will have the following qualifications & experience:

• Should ideally be educated to a minimum GCSE level, better still have a Vehicle Apprenticeship background or equivalent qualification, although plenty of relevant experience will be considered.
• This role of Parts &eCommerce Assistant could provide an excellent opportunity for a Warehouse or Stores Operative who is looking to develop a career in the Parts sector, as well as experienced Parts Advisors interested in gaining exposure to e-commerce activities.
• This role is more focused on finding someone with the right attitude and potential rather than specific qualifications or extensive experience as in-house training will be given to support your career development.

It would be great if you also have the following:

• Interest in prestigious cars, knowledge of the industry and eCommerce/Internet savvy.

This position is available with immediate effect.

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.

We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we'll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business