Parts Contact Centre Advisor

Vantage Motor Group; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the automotive sector is seeking an experienced Parts Advisor for their new Parts Call Centre. The role focuses on building customer relationships, handling inbound calls for Trade Sales, and ensuring customer satisfaction through effective communication and stock ordering.

Qualifications

• Experience in stock ordering in a similar role.
• Friendly and professional telephone manner.
• Passionate about delivering excellent customer service.

Responsibilities

• Handle inbound calls for the Parts Departments and provide pricing information.
• Order parts for delivery and agree on schedules with Trade customers.
• Liaise with dealerships to resolve issues.

Skills

Customer Service

Communication

Relationship Building

Job description

Social network you want to login/join with:

Parts Advisor - Call Centre

We are seeking an experienced Parts Advisor to join our brand-new Parts Call Centre. You will handle inbound calls for our 10 Parts Departments across the group. The role primarily involves inbound Trade Sales, with some retail customer interactions, as well as outbound calls to generate new Trade customers and reconnect with lapsed ones.

Responsibilities include:

• Providing pricing information to gain customer business and build rapport
• Ordering parts for delivery to the customer's local Vantage centre, as agreed
• Agreeing on payment and delivery schedules with Trade customers within our delivery area

Customer experience is central to our service. This role involves direct interaction with valued customers and liaising with dealerships to resolve issues.

To succeed in this role, you should:

• Have a friendly and professional telephone manner
• Be confident, enthusiastic, and passionate about delivering excellent customer service
• Build long-lasting relationships and understand customer needs to guide them effectively
• Have experience in stock ordering in a similar role