Parts Advisor - Hub

Stoneacre Motor Group; Doncaster; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Flexible working patterns

Bonus scheme

Training & Development

Employee discounts

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is recruiting a Parts Advisor in the United Kingdom. You will deliver excellent customer service, advise on parts and services for a range of vehicles, and work with a team that values expertise and development.

You will engage with customers in-store, over the phone, and online to meet demand while maintaining stock and order accuracy. You will join a fast-growing motor group with training and progression opportunities, a competitive salary package including a 35,000 OTE

Qualifications

• Experience in the Automotive sector is preferred for a Parts Advisor role.
• Strong communication and customer service skills are essential.

Responsibilities

• Distribute parts efficiently to Service Department Technicians.
• Sell parts to retail and trade customers via telephone, online and in person.
• Maintain stock levels and process part orders and deliveries.
• Assist customers via multiple channels and process orders by phone.
• Identify parts using the catalogue and our DMS system.
• Source parts for internal and external customers.
• Pick parts and communicate with the Service department.
• Carry out basic invoicing and administration.

Skills

Customer service

Automotive knowledge

Sales targets

Communication skills

Kerridge experience

Tools

Kerridge

DMS system

Job description

About The Role…

We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

About The Role…

We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life. As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.

£35,000 OTE a year

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Parts Advisor…

• Ensure parts are efficiently distributed to Service Department Technicians.
• Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
• Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
• Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
• Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
• Sourcing parts for internal and external customers.
• Picking parts.
• Effectively communicating with our Service department.
• Carrying out some administration duties such as invoicing.

About You…

• We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous)
• You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment.
• You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
• You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions.
• You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts.
• You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
• You will be flexible and dynamic with the ability to adapt to changing priorities.
• We want you to love what you do – The rest will come naturally.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”

The Company

Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.

We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.

The Benefits

• Discounts on servicing and repairs
• Training & Development
• Wellness programme