Parts Telesales - Tpx

Stoneacre; Yarm; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Industry leading salary

Flexible working patterns

Training and development programmes

Career progression opportunities

Pension scheme

Uniform provided

Long service reward

Customer rewards

Discounts on retailers

Wellness programme

Free parking

Job summary

Stoneacre Motor Group in Yarm, England, is seeking a Parts Advisor to deliver excellent customer service and provide industry-leading advice on parts and services. You will work with retail and trade customers, and support technicians with efficient parts distribution.

The role offers in-house and manufacturer training, a competitive salary, benefits, and progression opportunities within a fast-growing UK motor group.

Qualifications

• Experience in automotive sector preferred for Parts Advisor roles.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team under pressure.

Responsibilities

• Distribute parts efficiently to Service Department Technicians.
• Sell parts to retail and trade customers via phone, online and face-to-face.
• Maintain stock levels and place orders as required.

Skills

Communication skills

Sales & target driven

Team player

Proactive can-do attitude

Attention to detail

Organised & methodical

Flexible & adaptable

Tools

Kerridge

Job description

We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.

This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.

As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player.

Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.

£36,000 a year OTE

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Parts Advisor…

• Ensure parts are efficiently distributed to Service Department Technicians.
• Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
• Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
• Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
• Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
• Sourcing parts for internal and external customers.
• Picking parts.
• Effectively communicating with our Service department.
• Carrying out some administration duties such as invoicing.

About you…

• We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous)
• You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment.
• You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
• You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions.
• You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts.
• You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
• You will be flexible and dynamic with the ability to adapt to changing priorities.
• We want you to love what you do – The rest will come naturally.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."