Parts Advisor: Growth & Customer Care with Bonus Potential

Genuine Parts Company; Helston; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounts on car parts

Pension advice

Health & wellbeing tools

Career progression

Job summary

Alliance Automotive Group is seeking a Parts Advisor to join our team. You will handle telephone orders, upsell to increase invoice value, and conduct outbound calls to expand the local customer base. The role focuses on building long-term relationships, promoting offers and managing credits/returns to ensure first-time accuracy.

An opportunity to grow with a global brand and benefits program awaits. Join a leading automotive parts provider with a strong local presence, offering career

Qualifications

• Good communication and customer-facing skills.
• Empathetic and proactive approach to customer needs.
• Reliable and able to work to deadlines.

Responsibilities

• Taking orders over the telephone and via other channels.
• Upselling to increase invoice value and promote offers.
• Outbound calls to raise customer awareness and sales.
• Build long-term rapport with local customers and communities.
• Promote offers, discounts, and customer competitions; manage credits and returns responsibly.

Skills

Customer service

Communication skills

Empathy

Punctuality

Job description

Alliance Automotive Group is seeking a Parts Advisor to join our team. You will handle telephone orders, upsell to increase invoice value, and conduct outbound calls to expand the local customer base. The role focuses on building long-term relationships, promoting offers and managing credits/returns to ensure first-time accuracy.

An opportunity to grow with a global brand and benefits program awaits. Join a leading automotive parts provider with a strong local presence, offering career