Dynamic Parts Advisor | Grow Local Customer Base & Sales

Genuine Parts Company; Bracebridge; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Global brand

Discounts via AAG Benefits App

Career progression

Pension advice

Health & wellbeing tools

Performance bonus

Car parts discount

Job summary

NAPA Auto Parts UK & Ireland, part of Alliance Automotive Group, is hiring a Parts Advisor to support branch operations and grow the local customer base.

You will handle phone orders, upsell, and promote offers while building long-term relationships with garages and enthusiasts.

The role offers opportunities for training, employee discounts, and monthly performance bonuses, with a focus on accuracy, empathy, and proactive customer service.

Qualifications

• Punctual and well-organised with the ability to meet deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional with excellent communication skills.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Skills

Punctual

Organised

Efficient

Pro-active

Empathy

Communication skills

Job description

NAPA Auto Parts UK & Ireland, part of Alliance Automotive Group, is hiring a Parts Advisor to support branch operations and grow the local customer base.

You will handle phone orders, upsell, and promote offers while building long-term relationships with garages and enthusiasts.

The role offers opportunities for training, employee discounts, and monthly performance bonuses, with a focus on accuracy, empathy, and proactive customer service.