Parts Advisor: Customer-Focused Specialist (Stevenage)

Platinum Recruitment Consultancy; Stevenage; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

32 days leave

Sick pay

Pension

Referral bonus

Flu jab

Tyre discount

Staff discounts

Death in service

Overtime pay

Descripción de la vacante

Platinum Recruitment Consultancy in Stevenage is recruiting for a Parts Advisor to support customers and technicians with parts enquiries, process orders and ensure a smooth service.

You will use your parts knowledge, sales experience and customer service skills to provide accurate product information, handle orders and help the team meet targets while enjoying a generous leave allowance and benefits.

Formación

• Customer service experience, ideally within retail or showroom.
• Good communication and numeracy with attention to detail.
• Able to work in a busy environment and handle multiple enquiries.
• Comfortable using computers, email and the internet.
• Willingness to work toward sales targets.
• Knowledge of agricultural, construction, horticultural or motor parts is advantageous.

Responsabilidades

• Respond to parts enquiries face to face, over the telephone and by email.
• Process customer orders and arrange the dispatch of parts.
• Support technicians and customers with product information and availability.
• Provide accurate information about products and services.
• Assist with sales and work towards targets.
• Handle cash and card payments accurately where required.
• Maintain high standards of customer service and professionalism.
• Work collaboratively with colleagues while using initiative when needed.

Conocimientos

Customer service

Sales

Communication

Numeracy

Interpersonal skills

IT literacy

Attention to detail

Teamwork

Descripción del empleo

Platinum Recruitment Consultancy in Stevenage is recruiting for a Parts Advisor to support customers and technicians with parts enquiries, process orders and ensure a smooth service.

You will use your parts knowledge, sales experience and customer service skills to provide accurate product information, handle orders and help the team meet targets while enjoying a generous leave allowance and benefits.