Parts Advisor

Sytner BMW; Tring; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the automotive industry is seeking a Parts Advisor who excels in customer service and communication. The role involves assisting customers with parts inquiries, managing stock levels, and maintaining a well-organized stock room. Candidates should have experience in a similar role and a passion for delivering excellent service. The position offers flexible working patterns and various employee rewards.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Experience in a similar role within the motor industry.
• Customer service experience within a retail environment.

Responsibilities

• Assist customers with parts identification and sourcing.
• Maintain parts stock room and manage stock levels.
• Work flexible patterns, including weekends.

Skills

Communication

Customer Service

Organization

IT Literacy

Job description

Sytner Tring is looking for a Parts Advisor.

Your role

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Excellent communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

When applying for this role, please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work