Parts Advisor

NMS Recruit Limited; Stevenage; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency in the UK is seeking a Parts Advisor to join a busy team. The role involves providing exceptional customer service through managing orders and processing dispatches, along with handling enquiries related to machinery parts. Candidates should have strong communication skills and ideally experience in agricultural or construction parts. This position is crucial for maintaining high customer service standards.

Qualifications

• Strong communication and interpersonal skills.
• Previous experience or knowledge of agricultural, construction, or horticultural parts.
• Experience in the motor industry or a similar parts-related role.

Responsibilities

• Provide efficient assistance to customers and technicians with parts-related enquiries.
• Manage customer orders with accuracy and timeliness.
• Deliver high standards of customer service through effective communication.
• Maintain an organized and presentable workspace.
• Accurately handle payments and transactions.
• Collaborate with colleagues for smooth operations.
• Identify sales opportunities to achieve department targets.

Skills

Strong communication skills

Interpersonal skills

Customer engagement

Job description

An opportunity has arisen for a Parts Advisor to join a busy and customer-focused team. Reporting to the Parts and Retail Manager, the successful candidate will be responsible for handling day-to-day enquiries from both customers and technicians regarding machinery parts. The role requires maintaining high standards of customer service by managing orders, processing dispatches, and providing advice and support on a wide range of products and services, both in person and over the telephone.

Key Responsibilities

• Provide efficient and professional assistance to customers and technicians with parts-related enquiries.
• Manage customer orders, ensuring accuracy and timely dispatch.
• Deliver a high standard of customer service through effective communication and attention to detail.
• Support retail operations by maintaining an organised and presentable workspace.
• Handle payments and transactions accurately, including cash and card processing.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Proactively identify sales opportunities and contribute to achieving department targets.

Skills and Experience Required

• Strong communication and interpersonal skills with the ability to engage diplomatically with customers and colleagues.
• Previous experience or sound knowledge of agricultural, construction, or horticultural parts is desirable.
• Experience in the motor industry or a similar parts-related role would also be beneficial....