Parts Advisor

XtremeStrategySource; Sittingbourne; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive parts retailer seeks a Customer Service Parts Advisor for its growing team in Sittingbourne. The role involves assisting customers with parts identification and managing inquiries through various channels. Successful candidates will have a passion for vehicles and a strong background in motor factors, with a commitment to excellent customer service.

Benefits

25 days of annual leave + bank holidays

Employee discounts on parts and servicing

Access to rewards platform with discounts and cashback

Company pension scheme

In-house product training & development programmes

Qualifications

• 3+ years of experience in automotive motor factor or parts advisor role.
• Proven knowledge of vehicle makes, models, and part compatibility.
• Strong written communication skills.

Responsibilities

• Handle incoming customer enquiries regarding vehicle parts.
• Identify vehicle parts using various lookup tools.
• Manage returns and customer resolutions effectively.

Skills

Customer service

Technical automotive parts knowledge

IT literacy

Communication

Tools

eBay

CRM tools

Automotive catalogue systems

Job description

Aceparts

Customer Service Parts Advisor – Aceparts UK (Sittingbourne, Kent)

Salary: £30,000 + Company Benefits | Full-Time | Permanent

Join one of the UK's most respected online automotive parts retailers as a Customer Service Parts Advisor.

Based in Sittingbourne, Kent, this is an exciting opportunity to bring your motor factor experience into a fast-growing, e-commerce-driven environment at Aceparts, part of the Vertu Motors PLC group.

About Aceparts

Founded in 1998, Aceparts quickly grew into one of Europe's leading online suppliers of automotive parts and accessories. Now operating as the specialist online parts division of Vertu Motors, we power over 1.3 million eBay transactions with outstanding customer service and precision-fit listings. We offer bulbs, filters, wipers, braking, suspension components, and more—all shipped from our advanced logistics network.

Your Role

As our new Customer Service Parts Advisor, you'll handle incoming eBay and website customer enquiries, providing accurate parts identification and top-tier support across pre-sale and post-sale queries.

You'll be the knowledgeable link between customers, suppliers, and our internal team—drawing on your technical automotive parts expertise to ensure our customers always get the right part, first time.

Key Responsibilities

• Identify vehicle parts using registration lookup tools, catalogues, and supplier data
• Respond to customer messages via our suite of tools, but also by phone when needed
• Accurately manage returns and provide suitable resolutions
• Collaborate with the product and data teams to highlight issues and improve listings
• Build strong working relationships with automotive suppliers for product knowledge support and training opportunities
• Take the lead on individual, tailored projects inspired by your own ideas and aligned with your personal development goals
  
  

The Ideal Candidate Will Have

• 3+ years of experience in an automotive motor factor or parts advisor role
• Proven knowledge of vehicle makes, models, and part compatibility
• Confidence in handling customer enquiries with empathy and professionalism
• A passion for vehicles and aftermarket products
• Strong written communication skills and IT literacy
• Experience using eBay, CRM tools, and automotive catalogue systems
  
  

Why Join Aceparts?

We're a close-knit team operating within the nationwide network of Vertu Motors PLC, giving you the best of both worlds—agile, online-first decision-making with the career growth potential of a listed group.

We Offer

• 25 days of annual leave + bank holidays (rising with service)
• Employee discounts on parts and servicing
• Access to our rewards platform with discounts and cashback from major retailers
• Company pension scheme & enhanced maternity/paternity benefits
• In-house product training & development programmes
  
  

Apply Today

If you're an experienced motor factor or dealership parts professional who thrives on precision, enjoys problem-solving, and loves helping customers get back on the road—we want to hear from you.

Take the next step in your career with Aceparts. Apply now!

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