Parts Advisor

Listers Group Ltd; Royal Leamington Spa; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount

Listers benefits

Long service incentives

Staff referral scheme

In-house qualifications

Company events

Job summary

Listers Toyota in Nuneaton is seeking a Parts Advisor to join our busy dealership. The role covers front desk customer service, receiving deliveries, and pre-picking parts for workshop job cards, with stock checks to fulfil customer orders and enquiries.

You will build relationships with customers, suppliers and our workshops through excellent product knowledge and service. If you have experience as a parts advisor and a passion for cars, we will train the right candidate.

Qualifications

• Experience as a parts advisor in a dealership.
• Good understanding of cars and ability to learn quickly.
• Proactive and sales-driven with outstanding customer service.
• Excellent communication and organisational skills.
• Ability to build rapport with customers in a fast-paced environment.

Responsibilities

• Receive deliveries and serve customers at the front desk.
• Pre-pick parts for workshop job cards and customer orders.
• Check stock availability and respond to enquiries.
• Process warranty claims and manage customer records/installations.
• Develop knowledge of Toyota parts and products.

Skills

Parts advisor experience

Motor factor knowledge

Sales driven

Customer service

Communication skills

Organisational skills

Job description

Job DescriptionJob Introduction We are recruiting for a Parts Advisor to join our Toyota Dealership in Nuneaton. The hours of work are Monday to Friday, rotating weekly on either 8am-5pm or 8am-6pm as well as working Saturday mornings on a rota basis. Salary includes a basic salary plus a monthly bonus, with an OTE of £33,000. A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Toyota parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the worlds leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Toyota.

Role and Responsibilities

The work is diverse, and you'll be working both behind the scenes receiving deliveries and at the front desk serving our customers. You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries. Through inbound and outbound telephone enquiries, walk-in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression. Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers. Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing). You'll develop knowledge of our premium Toyota products to understand the purpose of vehicle parts and how they function.

About you

We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. The ability to quickly establish and build rapport with our customers. You should be proactive; sales driven and maintain an outstanding level of customer service. You must have excellent communication & organisational skills while working well in a fast-paced environment. A professional individual who is able to work towards tight deadlines.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.