Parts Advisor

The Solution Automotive Limited; Royal Leamington Spa; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

30 days leave

Birthday holiday

Pension scheme

Eyecare vouchers

Life assurance 3x salary

Mental health support

Rewards platform

Service recognition

Branded uniform

Cycle to Work

Referral bonus

Staff discounts

Discounts on merchandise

Job summary

The Solution Automotive Limited in Stratford is seeking a Parts Advisor to join a franchised motorcycle dealership with a strong customer focus. You will identify, source and supply motorcycle parts and accessories, process orders and maintain accurate stock records while delivering outstanding service to both retail customers and workshop teams.

Training will be provided, with clear career development opportunities within a supportive, team-based environment.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• A keen eye for detail and a commitment to accuracy.
• The ability to work effectively both independently and as part of a team.

Responsibilities

• Liaising with customers, suppliers, technicians and manufacturers.
• Identifying, ordering and supplying motorcycle parts and accessories.
• Processing parts orders accurately and efficiently.
• Maintaining accurate stock records.
• Handling customer enquiries both in person and by telephone.
• Supporting the workshop with parts requirements.
• Ensuring the Parts Department is organised, professional and efficient.
• Providing a high level of customer service at all times.

Skills

Communication skills

Customer service

Organisational skills

Attention to detail

Teamwork

IT skills

Interest in motorcycles

Tools

Point of sale systems

Job description

Parts Advisor - Stratford

Franchised Motorcycle Dealership

We are currently recruiting for an exciting opportunity for a Parts Advisor to join a successful motorcycle dealership.

This is a fantastic opportunity for someone who is passionate about motorcycles and enjoys working in a customer-focused environment. The successful candidate will play an important role in supporting both retail customers and the workshop team, ensuring parts and accessories are identified, ordered and supplied accurately and efficiently.

The Role

As a Parts Advisor, you will be responsible for delivering excellent customer service while ensuring the smooth and efficient operation of the Parts Department.

Your day-to-day responsibilities will include:

• Liaising with customers, suppliers, technicians and manufacturers
• Identifying, ordering and supplying motorcycle parts and accessories
• Processing parts orders accurately and efficiently
• Maintaining accurate stock records
• Handling customer enquiries both in person and by telephone
• Supporting the workshop with parts requirements
• Ensuring the Parts Department is organised, professional and efficient
• Providing a high level of customer service at all times

About You

To be successful in this role, you will be customer-focused, organised and able to manage multiple priorities effectively.

Previous experience within a Parts Department, automotive environment, motorcycle dealership or retail customer service role would be advantageous. However, full training will be provided for the right candidate.

You will have:

• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• A keen eye for detail and a commitment to accuracy
• The ability to work effectively both independently and as part of a team
• Good IT and system skills
• A positive, proactive attitude and willingness to learn
• A genuine interest in motorcycles, parts and accessories

Benefits

• 30 days annual leave, including Bank Holidays
• Additional birthday holiday
• Contributory pension scheme
• Free eyecare vouchers
• Life assurance - 3x annual salary
• Employee Assistance Programme with 24/7 mental health support
• Access to an employee rewards platform with cashback and discounts
• Service recognition awards
• Free branded uniform for specific roles
• Cycle to Work Scheme
• £500 colleague referral fee
• Staff discounts on parts, servicing and MOT tests
• Vehicle and motorcycle purchase discounts
• Discounts on branded clothing and merchandise

Salary

£28k Basic

£31k OTE

42.5 Hour working week

This is a great opportunity for someone looking to build a long-term career within the motorcycle industry, with full training and support available.