Parts Advisor

TN United Kingdom; Penrith; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to join their vibrant team in Penrith. This role is crucial in providing exceptional customer service and supporting the Parts Manager in enhancing department standards. You will engage with customers both face-to-face and over the phone, advising them on key machinery brands. This opportunity not only offers a dynamic work environment but also a chance to develop your skills in a supportive company that values growth and innovation. If you are passionate about delivering top-notch service and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Annual salary reviews

25 days annual leave

Employee Assistance Programme

Generous company sick pay

Health Cash Plan

Staff discount

Cycle to work scheme

Flexible life assurance

Pension scheme

Training & Development opportunities

Qualifications

• Proven sales experience with the ability to confidently sell and advise on products.
• Excellent interpersonal skills to consult and negotiate with stakeholders.

Responsibilities

• Support the Parts Manager in driving customer service standards.
• Proactively grow sales and maintain internal working practices.

Skills

Sales experience

Customer service skills

Problem-solving

Written communication

Interpersonal skills

IT skills (Word, Excel, Outlook)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Due to an internal promotion, we have an exciting opportunity for a Parts Advisor to join the team at our Penrith Country Store to support our busy Parts Department.

ABOUT US

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

The Job

As a key support to the Parts Manager at Penrith Branch, you will be working with key brands such as Massey Ferguson, Krone, Can Am, Stihl and Horsch.

As one of the front of house in the Parts Department, serving external and internal customers both face to face and on the phone you will have exceptional customer service skills, and the ability to problem solve.

• Supporting the Parts Manager in driving department standards to develop and maintain industry leading levels of Customer Service to both internal and external customers.
• Front of house for machinery retail areas within the branch.
• Proactively growing sales and supporting the Parts Manager in maximising margins.
• Ensuring Telesales and counter service levels are maintained, making use of all available platforms to identify and locate parts and accessories.
• Maintain efficient internal working practices such as goods inwards and fast-moving stock placement.
• Support Parts Manager in stockholding and stock take procedure.
• Collaborating with the central machinery management team to work on projects and deliver on budgets.
• Support the Parts Manager in growing Parts Sales and maintaining margins.
• Growing Stihl / Groundcare sales for the branch.
• Supporting with Administration duties in both the Parts and Workshop departments.

SKILLS, EXPERIENCE & QUALITIES REQUIRED

• Proven Sales experience, ability to confidently sell and advise on products and services.
• Written skills - proven ability to use clear, concise language specific for the purpose and audience.
• Confident IT user, including a working knowledge of the following packages: Word, Excel and Outlook.
• Excellent interpersonal and communication skills, including the ability to consult, negotiate and liaise with suppliers, customers and internal stakeholders.
• Ability to assess priorities and manage competing deadlines both independently and as a member of a team.

The above list is not exhaustive and your role will certainly change over time reflecting the changing needs and activities of the organisation and our commitment to making best use of new technology and continuously improving the way we do things. You must therefore be committed to personal development and to becoming multi-skilled in order that you can adapt to and welcome constant change in the effort to achieve the stated aim of "making continuous improvements in the efficiency and effectiveness of our use of resources.

BENEFITS

As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• Perks At Work: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.