Parts Advisor

Jago Consultants; Norwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading dealership in Norwich is looking for an experienced Parts Advisor to join their busy parts department. The role involves providing outstanding customer service, managing stock, and supporting workshop operations. Ideal candidates should demonstrate excellent communication skills and have previous experience in a similar role, ensuring high standards of service are met as expected by the brand.

Qualifications

• Experience in a parts department with a focus on customer service.
• Ability to manage stock and orders efficiently.
• Professional communication with customers.

Responsibilities

• Deliver high levels of customer service and efficient parts service.
• Maintain service to the Workshop and manage busy Trade parts operations.
• Handle parts identification, stock management, and customer inquiries.

Skills

Customer handling skills

Communication skills

Attention to detail

Teamwork

Education

Previous experience as a Parts Advisor

Job description

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I am working with a Commercial dealership who are seeking to recruit a Parts Advisor.

Job Role – Motor Vehicle Parts Advisor

Job Location –Norwich area

*** EXCELLENT PACKAGE ***

Salary £22,500 pa basic

Bonus and Overtime also available

Monday to Friday: 09:00am – 17:30pm

Saturdays: 08:00am – 13:00pm (Paid as overtime – 1.5 rate)

Parts Advisor Role:

• Working within a busy parts department, you will be focused on delivering unrivalled levels of customer service, and a modern and efficient parts service.
• The main priority will be to maintain a high level of service to the Workshop, and to deal with a busy Trade parts operation (including export sales).
• You will need to be a strong all-rounder and understand all aspects of a parts dept. From goods-in processes, parts identification, order processes, perpetual stock checking, stock rotation, parts returns and liaising with Service over parts related matters, parts verification experience would be beneficial.
• You will be expected to deal with customers in a professional and personal focus, as expected by the brand

Additional Requirements:

• Previous experience as a Parts Advisor
• Excellent customer handling skills are essential to this position
• Excellent communication skills, attention to detail and working as part of a team