Parts Advisor

TN United Kingdom; Morpeth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Parts Advisor at a leading distributor of vehicle parts. This role focuses on maintaining and expanding the local customer base through effective communication and sales strategies. You will engage with customers, take orders, and promote offers while ensuring a high level of service. This global brand offers exclusive discounts, career progression opportunities, and a supportive work environment. If you are organized, proactive, and passionate about customer service, this is the perfect opportunity for you to thrive in a rewarding career.

Benefits

Exclusive discounts from major retailers

Opportunities for career progression

Bespoke training

Free pension advice

Access to health and wellbeing tools

Performance-based bonus

Qualifications

• Punctual and organized with excellent communication skills.
• Pro-active and enthusiastic when engaging with customers.

Responsibilities

• Taking orders over the phone and upselling to increase sales.
• Building long-term rapport with local customers.
• Promoting offers and managing customer competitions.

Skills

Communication Skills

Customer Service

Sales Skills

Organizational Skills

Proactivity

Job description

Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.

Responsibilities will include but are not limited to:

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promoting offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will need to be:

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance-based bonus, paid monthly.